Swiss-Belinn Manyar

there was a cockroach in my room 515 on the last night of my stay. i think because the carpet is too old and dirty.

This is the 3rd time (in this year) I stay at Swiss Belinn Manyar, and I am always satisfied with their services from the front office, concierge, resto, room service n housekeeping staff are friendly, polite and service oriented that make their guests feels well taken care of. No complaints about the room: it's clean, wifi is stable and fast, hot water runs nonstop, and aircon works very well to fight the hot temperature of Surabaya. Great appreciation to mbak Nia front office staff who always greets us with her big warm smile, makes us feel at home and ensures each of our stay are pleasant and enjoyable. Also, thanks to other front office staff: Shinta, Rizqi, Yoga and others that I can not name one by one.

Bersih parkir aman

First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too .

Clean, strategic location, nice staff.

I enjoy my stay at this hotel, free vale parking was an outstanding service