Vieraskäyttäjä
24. kesäkuuta 2024
The hotel was extremely clean and modern, definitely worth it, however the service is non existent. I am from the UK and booked this hotel for a transiting flight, on the hotel website I was able to book the exact times I required the room (hour by hour) and on trip.com It was the standard check-in 2pm and exit 12pm the next day which does not work. After booking I emailed the hotel twice with no response to date and it’s been 3 weeks. When arriving at the hotel I had to wait 5 hours before I could have access to my room and I only stayed until my flight departure time which was a total of 10 hours out of the 22 hours which the room was booked for. In this case, not value for money. The service needs to improve, either have an instant chat or respond to email in a timely manner. There is a premium number which I did not ring since it would have cost a fortune!
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