Dimitra Studios arvostelua

Majoituspaikan vastaus: Estimado huesped, ¡Muchas gracias por tu reseña! Nos alegra saber que tuviste una buena experiencia y que nuestro personal fue amable al proporcionarte las instrucciones para tu llegada tardía. Nos complace que el apartamento tuviera todo lo necesario para tu estancia, aunque sea un poco antiguo. Es maravilloso saber que disfrutaste de las bonitas vistas desde la terraza. Agradecemos tus comentarios y esperamos poder darte la bienvenida nuevamente en el futuro. Saludos cordiales, rapidbounce en nombre de Dimitra Studios

Majoituspaikan vastaus: Thank you for your detailed review! We're delighted to hear that you enjoyed the environment and the spectacular sea view from some of the apartments. It's great to know that the cleanliness and accommodation met your expectations, especially in the renovated apartments.We appreciate your feedback about the differences in décor between the apartments. We're continuously working on updating our property, and your comments will help us prioritize future improvements.We're also glad that you found the location convenient, with easy access to the sea, Benitses market, and plenty of parking space. It's wonderful to hear that you would choose to stay with us again if you visit Corfu.We look forward to welcoming you back on your next vacation!Best regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Caro ospite, Ti ringraziamo per aver condiviso la tua esperienza, anche se ci dispiace apprendere che il tuo soggiorno non è stato all'altezza delle aspettative. Ci scusiamo sinceramente per i problemi riscontrati con i materassi, l'aria condizionata non funzionante, il bagno datato, e la presenza di formiche. Inoltre, siamo davvero dispiaciuti di sapere che hai trovato i mobili della cucina e della camera pieni di muffa e maleodoranti. Prendiamo molto sul serio il tuo feedback e lavoreremo immediatamente per affrontare questi problemi, in modo da migliorare l'esperienza per i nostri futuri ospiti. Apprezziamo la tua sincerità e speriamo di poterci rimediare in futuro. Cordiali saluti, rapidbounce a nome di Dimitra Studios

Majoituspaikan vastaus: Lieber Jörg,Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach.Der stickige Geruch und die Probleme mit der Klimaanlage sowie der fehlenden Fernbedienung für den Fernseher sind definitiv nicht der Standard, den wir anstreben. Wir werden diese Probleme umgehend überprüfen und beheben.Wir schätzen Ihre Rückmeldung sehr und hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen, um Ihnen eine angenehmere Erfahrung zu bieten. Bitte kontaktieren Sie uns direkt für spezielle Treuerabatte und Aktionen.Mit freundlichen Grüßen,rapidbounce im Namen von Dimitra Studios

Majoituspaikan vastaus: Dear guest, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the location perfect. It's great to know that you appreciated the cleanliness of the apartment, the decent-sized pool, and the stunning views. We're also glad that our reception staff were helpful and pleasant during your visit. We hope to welcome you back for another enjoyable stay in the future! Best regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Caro ospite, Grazie mille per la tua meravigliosa recensione! Siamo entusiasti di sapere che hai avuto un soggiorno confortevole e che hai apprezzato il panorama spettacolare dalla tua terrazza nella camera numero 7. È fantastico sapere che hai trovato la nostra posizione comoda, a soli due minuti a piedi dal porticciolo e dal centro del paese, e che hai potuto goderti la piscina per un tuffo rinfrescante. Siamo orgogliosi di mantenere un ambiente pulito, e siamo felici di sapere che la signora delle pulizie ha svolto un ottimo lavoro durante il tuo soggiorno. Le tue osservazioni riguardo ai mobili datati della cucina e al bagno piccolo sono molto preziose, e apprezziamo la tua comprensione che queste caratteristiche siano comuni in molte strutture economiche dell'isola. Siamo lieti che tu abbia trovato le nostre tariffe competitive, specialmente con la tua prenotazione last minute direttamente dal nostro sito web. Grazie per averci consigliato, e speriamo di darti il benvenuto di nuovo in futuro! Cordiali saluti, rapidbounce a nome di Dimitra Studios

Majoituspaikan vastaus: Caro 88Bene88, Grazie per aver condiviso la tua esperienza, anche se siamo estremamente dispiaciuti di apprendere che il tuo soggiorno non è stato all'altezza delle tue aspettative. Ci scusiamo sinceramente per l'inconveniente riscontrato, soprattutto considerando la presenza di un neonato. Detto questo, prendiamo molto sul serio i tuoi commenti e stiamo già lavorando per migliorare le nostre strutture e servizi per evitare che tali situazioni si ripetano in futuro. Se decidi di darci un'altra possibilità, faremo del nostro meglio per assicurarci che la tua prossima esperienza sia molto più positiva. Grazie ancora per il tuo feedback. Distinti saluti, rapidbounce per conto di Dimitra Studios

Majoituspaikan vastaus: Dear 884lilyv, Thank you for taking the time to share your valuable feedback following your stay at Dimitra Studios. We're delighted to hear that Toula's warm welcome, the convenient location, the beautiful sea view, and the available parking enhanced your experience. We sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments regarding the need for renovation, the cleanliness, the bathroom condition, and the Wi-Fi quality are well-received. We are continuously working on improving our facilities and services, and your input is crucial in guiding these improvements. We also regret that the pool was out of service during your visit. We understand how much this amenity can add to the overall experience and are working diligently to address this. Your suggestion for a complete remodel is greatly appreciated and something we are actively considering to ensure our property matches its beautiful location and potential. We hope to have the opportunity to welcome you back in the future to a refreshed and improved Dimitra Studios. Warm regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Dear AlanClarinet, Thank you for taking the time to share your feedback following your stay at Dimitra Studios. We apologize sincerely for any inconvenience you faced during your stay. We're sorry to hear about the pool situation; we understand the frustration this caused. Regrettably, unexpected technical issues led to it being out of service, and we informed all guests as soon as we were aware of the extent of the situation. We are deeply concerned about your comments regarding the cleanliness and maintenance of your accommodation. Your feedback has been taken very seriously and we are committed to addressing these issues immediately. We believe in maintaining the highest standards of cleanliness and hygiene, and it is evident we fell short in this instance. Despite these issues, we're glad to know that you enjoyed the view from our property. Our location does offer some lovely vistas and we're happy you could appreciate them. Again, we apologize for the shortcomings you experienced and hope we can make it up to you in the future. We look forward to having another opportunity to exceed your expectations. Best regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Dear DayTrip19089860664, We genuinely appreciate your feedback and regret to hear about your dissatisfaction with your stay at Dimitra Studios. We understand your disappointment about the pool, which indeed had been out of service due to unforeseen technical issues during the time of your stay. Our team had been diligently working to fix the issue but unfortunately, it took longer than we anticipated. We acknowledge the importance of transparency and apologize if you felt there was a mismatch between the photos and the current condition of the pool. We have made efforts to inform all our potential guests about the pool situation via our communication channels. We sincerely regret any misunderstanding or inconvenience this may have caused. As for our team, we appreciate your kind words. Our staff is indeed the backbone of Dimitra Studios and they work tirelessly to ensure that our guests have a pleasant stay. They, like us, are disappointed about the pool situation and share our goal of providing an exceptional guest experience. We assure you that we are committed to improving our services and facilities. We hope that despite the unfortunate circumstances, we will have the chance to host you again in the future. Best regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Dear Graham, Thank you for taking the time to share your experience regarding your booking with Dimitra Studios. We deeply regret the confusion and frustration you've experienced over the cancellation and subsequent refund process. We want to reassure you that we always adhere to our cancellation policy, which aligns with the terms and conditions stipulated on the platform you used to book your stay. In the case of your booking, it seems there was a misunderstanding or miscommunication regarding the cancellation notice. We have investigated the matter, but we were unable to find any record of the cancellation email prior to your scheduled arrival. Hence, the reservation was marked as a 'No Show,' in line with our standard procedure. We understand your disappointment regarding the situation. Our goal is always to provide clear and straightforward communication to our guests, and we apologize if this was not your experience. We will continue to examine our internal processes to ensure we can avoid misunderstandings like this in the future. Please rest assured that your concerns have been taken seriously and we are here to assist you further if needed. We genuinely hope to have the opportunity to restore your confidence in Dimitra Studios in the future. Best regards, rapidbounce on behalf of Dimitra Studios

Majoituspaikan vastaus: Dear lovellmatthew, Thank you for taking the time to share your concerns. We are truly sorry to hear about your dissatisfaction and understand your disappointment regarding the pool situation. We regret any misunderstanding or inconvenience that might have arisen. We did indeed experience unforeseen issues with our pool which led to its non-operation. However, the weather conditions during your stay, characterized by heavy rain, would have also made it impossible to use the pool, even if it had been operational. We understand that these circumstances may not have been ideal for your stay and we sincerely apologize for any inconvenience caused. Please be assured that the satisfaction of our guests is our top priority and we work tirelessly to ensure our guests have a pleasant experience at Dimitra Studios. As for your refund request, we adhere strictly to the terms and conditions of each reservation. The process for refunds depends on the type of booking made and the policies of the platform used. Again, we sincerely apologize for any inconvenience this may have caused. We hope to have the chance to host you again in the future under better circumstances. Best regards, rapidbounce on behalf of Dimitra Studios