Holiday Inn Budd Lake - Rockaway Area

We had planned to use the Holiday INN for my daughters wedding . When we realized that the price of the room was $50 cheaper to book through the hotel web site rather then our block we called the hotel to ask if we misunderstood the contract. Well we called a few times left a few messages via email and phone and had the same contract emailed back to us. HUH???? I just needed to have a conversation with the manager. We never spoke to the manager and pulled out of the hotel . I explained in my emails that we will mostly likely have 30 rooms occupied and I wanted to plan a breakfast for 50 people . Never heard back. Communication is poor and there is no customer service .

If you are considering this hotel for any special events, wedding blocks, and things of this nature, RUN! I’ve worked in customer service for years and ive never encourated such horrible service. I had booked a wedding block here and immediately had to cancel when my guests realized they were being charged more as guests under my wedding than if they were to book directly through the hotel website. The price to book under my wedding block was $70 more than what the hotel was charging. When we originally met with the sales rep and signed our contract for the block of rooms we were ensured that our guests would be charged the price on the website, not more. I reached out to this rep and it turns out she no longer works for the company. When we called the hotel for another rep to speak with they put us on the phone with someone who had only been with the company for 2 weeks and had no idea what they were doing. This rep ensured us her boss would answer our calls and respond to our emails with an answer about the room price discrepancy.After leaving SEVERAL voicemails and sending SEVERAL emails we waited and never heard back! Eventually we got in contact with someone from the corporate office who basically told us that there was nothing they could do to help and that our guests are free to book rooms elsewhere. We never got a an answer as to why the rooms were more expensive nor did anyone try to find a solution to the discrepancy. DO NOT STAY HERE! If you have a problem or a question they staff will just ignore you or tell you to go to another hotel. This hotel does not care about your stay or your guests stay and will willingly give up business! Try the Marriott across the street! The staff has been nothing but wonderful, the rooms are nicer, and your stay comes with breakfast.

Nice place in an out-of-the-way location. Clean; quiet; very comfortable bed. One great plus is Karen, the cook at their all-you-can-eat ($15) breakfast buffet. I never order an omelet out because I get served a runny mess. Karen gave me exactly what I asked for. Also, the buffet had ripe blackberries. Not those look-good/tasteless display ones; ripe and sweet. I'd actually recommend the place for breakfast even if you weren't staying there. But the place was really nice, friendly personnel and all. I recommend it.

Had a nice visit with the grandkids this weekend. Enjoyed the Holiday Inn, Budd Lake. Eugene at the front desk was awesome, provided great service and and had a very positive attitude! Grandkids enjoyed the pool and hot tub. The room was good and the faculties were clean.

We recently stayed at this Holiday Inn for a wedding and were very disappointed with our overall experience. Our rooms all had moisture issues (no ventilation in the bathrooms), we had a bug in one of our beds and dirty pillow covers. The pool was dirty with scum floating around. The hotel is old and poorly kept up. Definitely not up to par with the Holiday Inn banner. Would not recommend, stay at the Marriott across the street instead.

express Big hotel. Old hotel. Front desk staff was engaged in a conversation with each other and not with the customers. The elevators were located some distance from the lobby and were not clean. There were a number of hand sanitizing stations but all were empty with the exception of a huge bottle on the floor at the entry to the pool. No microwave. Icemaker on our floor didn't work and the one on the floor above was missing a place to set the ice bucket while filling with ice. We were in a "handicapped" room as no other room was availableand all the Holiday Inn Express locations were booked. We had been traveling all day. We both wanted a shower but, we had to tolerate a flooded bathroom floor as there was no way to keep the water from just running out onto the floor and still have the shower accessible Mold in the shower. $15.00 for a breakfast that I was unaware there was a charge for. and more.......

My husband and I stay at the Holiday Inn in Budd Lake NJ for a wedding this weekend and we were very happy with the service. The room were very clean and the staff very pleasant Matthew took care of us like family he made the check in very pleasant answer all our questions very professionally. We recommend this Hotel to anyone. And thank you for the cup of coffee first thing in the morning to help us on our way. 😊👍