Residence Inn Mt. Laurel at Bishop's Gate

4/5 Good Experience Overall, I had a good experience. I’ve stayed at a Residence Inn before but this was my first time at the Bishop’s Gate location. The staff was friendly, professional, and helpful. The breakfast was good with great options. My room was clean. The pool seemed like it needed to be cleaned and/or treated but other than that, no complaints about this hotel.

Best l Carpet and couch was a bit dirty. The bed was very comfortable. It took a long time for the water to get hot. The internet went out for a few hours my last night there. Everything else was really beautiful. The staff was very nice, even the overwhelmed late night lady who didnt see me standing there and couldn't help me anyway. The first young man & the the young lady who checked me out were super helpful and kind. The food was ok. Basic and dry, lots of options though. The location is perfect! Id choose it every time

The room was spacious and the kings size bed was comfortable and had great pillows. However, there was a long black hair in the bathtub and a dirty wash cloth hanging over the shower curtain which indicated that the cleaning staff didn't pay good attention when cleaning after the prior guest/

Pros: rooms are very spacious with great amenities. Kitchenette was well stocked and clean. I traveled with 3 children under 10 and the staff and atmosphere was very welcoming. Cons: Breakfast options limited and not adequately stocked. Tub was broken making it difficult to bathe children. Fire-pit was broken And towels weren’t replenished- no housekeeping.

As a Lifetime Silver Elite member, I have had the opportunity to stay at the Residence Inn by Marriott at Bishop Gate in Mount Laurel, New Jersey, four times over the past two years, with each visit lasting over three weeks. Unfortunately, I must express my disappointment regarding the service provided during these stays. I have consistently encountered issues with cleanliness. It is concerning that I can spend an entire week on the same bed sheets without a housekeeper coming to change them. The usual excuse I receive is that the housekeepers are busy. During my most recent stay, I went ten days without a change of sheets. When housekeepers do check in to ask if I need anything, it often takes a week or more for them to return, if they come back at all. I find it hard to believe that the staff would tolerate such conditions in their own homes, yet there seems to be a lack of concern for guest comfort once the check-in process is complete. Regrettably, this experience has led me to decide that I will not return to this facility in the future. I had hoped for improvement after multiple visits, but unfortunately, it has not come to pass. I anticipate the manager may respond with an apology regarding my experience, but having stayed here four times, I feel my concerns are valid. I also agree with a fellow traveler who described the front desk staff as unfriendly. I hope you take this feedback into consideration to enhance the experience for your guests. Dr. G.

Property is very secluded yet close to main roads. The seclusion makes the property a quiet and pleasant stay.