Highlander Hotel

Terrible service, order food at 630 pm and food arrives at the room 930-10pm This happened 5 nights in a row. Terrible food, after waiting all that time with repeated reminders the food would be delivered cold and soggy. Tried to overcharge for bills that had already been paid. Took three days just to get my laundry done. Limited other options available in Mt Hagen

There are some positive changes I can see now. Due to some bitter previous experience & it was not worth the cost I stopped going over to Highlander Hotel & Apartments, Mount Hagen. Hoping to see much better service(s) next time. But, still, you should have all the time in the world and all the patience to get any service(s). Maybe it is the "Monopoly" attitude.

Might be the best in town, with nice grounds and rooms, but it is definitely not attentive to details. My check-in took a very long time because they initially claimed that I did not pay, and only after long research they were able to find my pre-payment. As I entered the room I found it clearly not ready and not clean, so I went back to the reception and they gave me a new one. The WiFi wasn't working for me initially. I called for support twice and both times they told me they would send someone to check, but they never did. Only after I went back to the reception they helped me find a solution. Finally, I was taking a shower when I realized that their shampoo dispenser was empty. Ridiculous for a 200 EUR room per night. It could have been an unlucky combination of bad events, but the service was too disappointing for that price level. It's the attention to details that makes the difference between good and bad service.