Breathtaker Hotel and Spa

Great location. Friendly staff. Very exclusive

Great location. Mostly friendly staff who are way out of their depth trying to fix all the old broken items in room. Our fridge was broken, TV didn’t work, coat hangers were broken, the old couch is made of a weird (faux?) leather where cushions continually slide themselves and you onto the floor. Bedroom furniture was broken and there is absolutely no room to put anything, so you’re constantly tripping over your bags. Plus most of the larger rooms have an insanely narrow spiral staircase up to the bedrooms (so easy to get a suitcase up!) and they couldn’t give us any alternative room safer for our young kids. We asked for baby gates which when installed didn’t close. Staff tried their best to help but tbh these problems start and finish with the lazy and/or stingy management and owners. We paid over $4700 for 3 nights and it was the worst value for money I’ve seen in a snow resort anywhere. We feel completely ripped off and will warn our family and friends off staying here. At half the price you could forgive the occasional broken item but this was ridiculous. We won’t be back!

It was our first stay at Breathtaker and it was a mixed experience, mostly negative. To start with the positives, the spa was beautiful and a really lovely space and the location of the hotel was brilliant. The car service up the mountain albeit expensive was good. Negatives: - the included breakfast was appalling, little to no selection or variety, not filled up half the time we were constantly asking to restock items. The staff were inattentive, and provided no table service. We had to get up to ask staff for a barista made coffee (supposedly included) and were told to make it ourselves. - the loft bar and sitting area closed at 8pm when around 20 or so hotel guests were watching the AFL game and drinking at bar. We were kicked out mid match. totally unacceptable. - fine you say, watch the game in your room, well, the tv was behind the bed meaning we would have to stand up to watch the tv in our room, attached, photo, RIDICULOUS! - the room was also SOO small, we could barely fit all our gear, and as snow people know there are big jackets puffers snow shoes etc and we simply had no space, it was cramped and uncomfortable. - the staff were inattentive, and were more interested at drinking and socialising. we witnessed staff get drinks from the loft bar which is for guests and discuss leaving their shift early to go out and drink. - finally, the pool table in the hotel guests only area had to be paid for to be used. outrageous. This hotel is not worth the money and we left extremely underwhelmed and disappointed.