Ikos Oceania

This was the 3rd Ikos hotel we have stayed in over the last 18 months but the first on a Deluxe basis. Our room was beautiful overlooking the deluxe pool and the ocean beyond. Spotlessly clean with an evening turn down service. There are 5 restaurants on site- 4 of which are a la carte. The standard of food in the a la carte restaurants are fabulous . The food in the buffet restaurant is really good too but being honest, we kind of avoided it. Even though this is a family hotel with some designated adult only areas, the high ceilings in the Flavours buffet mean that the sound in this area is amplified and it feels very school canteen ish - even in the adults only areas. That said, it wasn't a big deal for us as the choice of other options is so good. Service by the deluxe pool area was seamless and discrete. The food choices there for lunch are wonderful. The staff there are brilliant- nothing is too much trouble which made for a great experience. The online concierge what'sapp group was so quick and convenient but again, all underpinned by fantastic staff. The staff here without exception are the jewel in the crown of this hotel. There are a couple of stand out mentions: Despina at the deluxe pool is a bundle of professional, knowledgeable fun. Her cocktail and food recommendations are sensational and should be on the menu for sure. Maryna who was our deluxe concierge was also excellent . From her initial checking in with us on arrival to her daily check ups just seeing if there was anything else we needed ( we never did) she was flawless. If Ikos does employee of the month, these two ladies would definitely be worthy winners. We wouldn't hesitate to come here again but it would be just perfect if there was a designated adult only area in each of the a la carte restaurants.

We have just returned from a week's holiday to Ikos Oceania with our one-year-old. We have always chosen Ikos for our summer holidays, and this is our fourth resort visited (previously we have been to Aria, Andalusia, and Olivia). Sadly, Oceania didn't have that luxurious feel like the other resorts, and it has left us questioning whether the service and offerings have dropped across the board or if we were just unlucky this time. Pros: -The pool staff was amazing. A special shoutout to Savvi, who was serving at the kids' pool. She lit up our day and was amazing with our little boy. -The reception was accommodating with our request for additional blackout blinds, as our little one was struggling with sleep -We love the WhatsApp concierge service, although we had a couple of times that we requested drinks/water, and they never turned up -The new QR codes at the pool for ordering were a big hit for us. -The onsite doctor was great with our little one, who developed a chest infection. -Always sun beds available around the pool Cons: -We felt Oceania felt more budget overall, the food quality felt less than that of other resorts, and fewer premium spirits were available. -Often experienced a long wait for room service, which sometimes came cold. The food at the buffet felt very repetitive, and there were not as many low-allergen options as we had hoped. This meant our little one had just chips, bread, and sorbet for most meals. There was also no food out at the kids' section of the buffet during our whole stay. -Our mini bar was only replenished once during our stay; previously, this was daily. -We tried the Creche with our little one. On collection, they shared how he did not settle and was visibly distressed by the time we collected him, and it took us a long time to calm him down. We would have preferred for them to call and let us know so we could either collect him early or go and settle him into the session. As much as we have loved and always recommended Ikos holidays, this trip has left us questioning whether we will return to Ikos next summer, as much as I hope we just got unlucky, maybe early in the season? It's a lot of money to spend to give a second chance. Management advised that our feedback was taken into account. However, that doesn't erase our somewhat disappointing holiday.

We had an absolutely fanatic stay at Ikos Oceania! The team were incredibly friendly, the food in the different resultants great and the entire place was just amazing. Superb food choices also for me as a vegan and the team went above and beyond to make every wish happen. Also loved the pool and the different areas and sports programmes which catered for all interests. Special call out also to Martha, the fantastic yoga instructor - her classes were absolutely amazing, such a skilled and lovely person! We will definitely return and can wholeheartedly recommend Ikos Oceania.