The location and facilities inside the room are nice, however, the customer service is not ideal. It is normally assumed that after booking a hotel online with a booking confirmation, all necessary information is already on the confirmation letter. However, travelers who stay at this property will still have to actively reach out to the hotel for check-in ID in order to do self-check-in via iPad. It would be great if the hotel could reach out to the traveler before their check-in.
What's even worse is that during the check-in process, we did a face-to-face meeting via iPad, and there was no information provided by the staff that we would need a password to enter the hotel after certain hours. After dinner outside, when we returned to the hotel, we were locked outside the hotel, and luckily, we were able to call the Japanese phone number via the public phone. It would have been a nightmare if there had been no public phone or if no one from the hotel had picked up the phone.
Käännä
ChenJasmine
Yläkerran Premium Sviitti Condo
Majoittunut 1. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 15.2.2024
This hotel had a self check-in counter and the check-in was pretty smooth. Room had an amazing view of the ocean, although the weather was a bit rainy when we stayed. Overall, great experience! There was a convenience store at the first floor of the hotel too, and it's a few minutes walk from a mall with food.
Käännä
Majoituspaikan vastaus: Thank you very much for staying at Sunset Resort Camphou. We are delighted to hear that the self-check-in process went smoothly and that, despite the rainy weather, you were able to enjoy the wonderful ocean view from your room. Additionally, we are pleased to know that the convenience store on the first floor and the nearby dining options contributed to a positive experience at our hotel. We would be honored to have you stay with us again.
SUNG JAE
【Low Floor】Suite Condo
Majoittunut 11. 2023
Perhe
10 arvostelu
4.7/5
Mahtava
Lähetetty 2.1.2024
very clean, cozy. convenient location
Käännä
Majoituspaikan vastaus: Thank you for choosing our hotel and for taking the time to share your experience. We are delighted to hear that you found our hotel to be "very clean, cozy, and in a convenient location." Our team strives to provide a welcoming and comfortable environment for all our guests, and we're glad that we met your expectations.Your positive feedback is greatly appreciated and motivates us to continue maintaining high standards of cleanliness and comfort. We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.
체크인코드 미리 받아야해요
숙박일 24시간 이전에 체크인 코드 메일로 보내준다고 되있는데 아무것도 안와서
가족 데리고 도착했는데 처음에 당황스러웠습니다
안내된 호텔로 전화해서 받아서 입실했어요
무인시스템도 좋지만 대응해줄수 있는 상주 직원 1명도 없어서 타월 교체등등은 좀 불편했어요
그치만 리조트 시설과 편리함 1층 퍈의점은 진짜 좋았어요
Käännä
Bob
Majoittunut 11. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 23.12.2023
Nice comfortable suite!
It looks plain from outside but it’s a well furnished place inside! Very comfortable place! Extra bonus points for a Family Mart downstairs. Kota-san managing the front desk was a very humorous chap!
Pillows were a tad hard though, and the self-check in might catch you a little off-guard.
Also do note that there are roadworks happening across the front so it might be a little noisy if you’re sleeping in with the balcony doors open.
Käännä
Yuan
Majoittunut 7. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 26.8.2024
Excellent property and customer service
Käännä
Majoituspaikan vastaus: Thank you very much for your kind review! We are delighted to hear that you were satisfied with both the property and our customer service. It was a pleasure having you as our guest, and we hope to welcome you back again soon!