The Point Hotel & Spa

Disappointing Stay - Not Worthy of 4 Stars I stayed at this hotel on January 8th, and my experience was far from what I expected from a 4-star establishment. First, the beds were horrendous—far from comfortable and definitely not conducive to a good night’s sleep. The bathroom was another disappointment, with shower water draining extremely slowly, causing a puddle to form as it overflow. To make matters worse, the rubber mats they provided were a hazard—I slipped and hurt my foot, which I now need to have checked out. Breakfast was equally disappointing. The selection was not up to the standard of a 4-star hotel, and while I wanted an omelette, I decided against it when I noticed a fly hovering persistently around the bacon. For such a prime location, it is so sad that this hotel is in the state it is. To top it off, when we checked out, the receptionist was far from friendly, adding to an already unpleasant experience. Overall, this was a very disappointing stay. I cannot recommend this hotel and would advise others to look elsewhere

Leider war das Zimmer am schimmeln und es roch nach Feuchtigkeit. Auch bei der Sauberkeit war gut Luft nach oben. Das Frühstück war ebenfalls nicht wirklich auswahlreich. Das meiste war bereits kalt, was warm sein sollte.

During my Business trip, of enduring tiresome & arduous travels through many suburbs from Western Cape to George, I was rather unwelcomed as a man at the reception desk of The Point Hotel & Spa regarded my online *********** as a total error. He said that the online Booking erroneously allocated a room that was initially allocated for the Chef on duty. I politely withdrew myself due to my exhaustion. I cannot understand why I am receiving a gratitude auto-response email as well as another request for me to review your hosting. A Letter of Apology for the inconvenience at the last hour on a business day, would have been more appropriate.