Hotel Portao Diaz

I used portao Diaz alot and referred a lot of my friends,family and churches I know who always take get aways. The standard has dropped dramatically,the warm pool wasn't working. The cleanliness of the hotel ,the corridors floors and rooms was average as campered to before it was excellent. The friendlynes of the staff was poor ,they behave like the care very little for their work duties. There was one coloured lady that was very uprupt and dnt know how to speak to Guess she was big and dark of complexion,most of the other staff was just very complacent. Dispute I still like the hotel a lot ,the location the very helpful and accomdative manager Yolanda (landi),she knows how to treat and accomadte a person. I like the facilities,the view and ect. This hotel can still UK their standards again by dealing with rude and complacent staff.

The location of of the hotel was very convenient for us ...We enjoyed staying close to family and friends and minutes away from everything. Your staff was very friendly and helpful. My mother is from mosselbay and loved seeing all the pictures in your lounge area of people she knew and grew up with . Was very nostalgic for her seeing it. She loved her stay . Thank you

Someone else made the booking for us and he mistakenly made it for 4 people instead of 5. We had an emergency with our car hence we booked this hotel on the last our. We arrived at a hotel where the Manager has no interest or whatsoever in people at all. He has an I don't care attitude. I think his name is Jaydene and he treated us like nobodies. We didn't want that type of an attitude on top of our frustrations due to our car giving us problems. We just wanted to rest and that was all. Shame I felt sorry for the lady at reception who tried to accommodate us while the Manager was running up and down very busy with what I don’t know. We were told that he would attend to us after counting money as it was closing time for them at 10pm. We asked that they give us a room that accommodates 4 people and that our 8 year old would squeeze with one of her sisters. We didn't mind paying for an extra person. He was not even interest to talk to me and my family as his potential guests, but he was talking to our driver in Afrikaans, then our driver would explain to us what he was saying. Not that I don't speak and understand Afrikaans but, I just find it very odd that he would show no interest at his guests. When the Manager finally find some time off from his busy schedule to attend to us, he came and listened harshly to my request. His response was "OK, just give them room 216 and don't put an extra bed for the 3rd child. You must also charge R120 for the extra child" he said this giving an instruction to the lady at reception right in front of us. Immediately after this he left us looking at each other as if to say "I have no time for this nonsense" We had to humble ourselves because all we wanted was rest after traveling all the way from the Eastern Cape (former Transkei) I've been to hotels and I've also worked for hotels but I've never experienced such attitude before. Nonetheless we ended up taking room 208 as we didn't like the layout of 216. Room 208 came at a higher rate but we didn't mind. The room was clean and spacious. The following day on check out I was so shocked to arrive at reception at a completely different mood and environment. We asked for a late check out at 12noon and this was given to us with no drama at all. This is why I'm giving this Hotel a 2 star rating; it's because of the 2 ladies I that helped us at reception on check out. I think that late duty Manager needs to be sent to some kind of a Customer service training. I will visit Mosselbay again but I will not dare staying at this hotel and let my family experience such an attitude again.