Holiday Inn Express & Suites Morrilton

Construction going on so some areas closed temporarily. Major mosquito issue in parking area near front entrance, perhaps due to standing water near construction materials. Front desk attendant not particularly hospitable (although not rude by any means). I’m Platinum Elite - which I mention only to state I’m familiar with all levels of IHG. This one has great potential; however, it’s currently underperforming. Completion of renovation will likely help. I will be back on business soon and will be able to reevaluate.

Pillows flattened, queen beds were very small, toilet was short. The bathroom fan was connected to the light…which roared. Not good when others are sleeping. The breakfast was good enough. Clean facility, currently renovating, so paint smell is strong. The staff were lovely.

We stayed here on our way home it was conveniently located right off interstate 40. We had a king room and it was very clean and nice. Staff was friendly and helpful. The parking lot was well lit. Would stay here again.

Wow! What a stay. We were traveling with family and had 2 separate rooms. Upon arrival we were greeted and served very well. The next morning I had a personal situation that I took to manager on staff, who spoke with very professionally and privately. She then took charge and saw that we were taken care of. We stayed 4-5 nights and one of our best experiences. Thank you Patty, Alicia, Margie, Betty, Gaby, Jennifer and Krysten. You were all top notch!!

Is smell and cleanliness important to you when you choose a hotel? If so go to another hotel. Upon arrival an overwhelming smell of cleaning fluid hits you in the lobby. 1st thought was are they covering up something? Or had it just been doused in this scent. When we entered the room we noticed that their was still trash on the floor from the previous guest. Then my family noticed the stains on the white bedspreads. The lamp shade was torn. The grout was missing in many places in the bathroom floors. The TV did not work. Called downstairs and they had to come up to replace the cables on the TV. The smell of mold and mildew were in the air in the hallways and in the room. There was also a smell of sewage. So maybe a sewage leak which brought on the mold and mildew. In the hallway ceiling tiles were missing where it looks like a leak was being worked on. Final straw the large roach on the floor between the beds. We checked out immediately. Go somewhere else. Not worth staying there.

I have serious conflicts about this hotel. Pros: 1/The front dear staff were EXCELLENT 2/In spite of supposed Covid rules, we DID get towel service 3/The decor/style is on point 4/Fresh smelling room and comfy bed 5/The queen room was spacious Cons: 1/Breakfast service was poor, waited about 15 mins for coffee AND hot food 2/The mildew in the shower and deferred maintenance of what looks to be water leak damage made me question the cleanliness of linens, etc. I can’t help but think if the things that are obviously not attended to show, then what wasn’t cleaned that I can’t see? 3/Lots of burned out bulbs in common areas really make an otherwise lovely area look unmaintained. The hotel is nice but I’m afraid it’s not well cared for in terms of maintenance. It’s too bad, it has really great potential, but for $150/night they really should do better.

Quick check in but slow check out (front desk staff doubles as breakfast staff). Lot of free parking around hotel with a large gravel lot in front of hotel (Semi-trucks size). Small 24hr snack shop and business center next to lobby. Small indoor pool. Room was average size, bed was comfortable, pillow were average. Room temp control is on the window heater/air conditioner. Limited number of power outlets. Large bathroom countertop, good shower water pressure. Would stay here again if in the area.