The Auction House

Room spotless & comfortable; shower was great. staff were friendly. Unfortunately 50 minute wait for breakfast & pre-ordered food unavailable due to problem with cooker. Parked in leisure centre car park (short walk) locked from 1800 ish until 0800.

We had one of the premium rooms. The one member of staff we saw was nice and welcoming, the bed was comfy and someone obviously had fun decorating. After that it was all quite odd… Fixtures were cheap and not fitted well; the tap twisted about when you tried to use it, the whole disc around the shower controls spun round, the hairdryer kept over heating every few seconds, the only lights in the room were really dim. The main bar / restaurant was shut till 4pm when we checked in and we were told to use the out of hours exit / entrance after 6pm when they would shut again. The out of hours exit was a dark, slippy metal fire escape exiting out the back into some housing court yard. We decided to skip the breakfast between 8-9am and after a luke warm shower in the morning the whole place seemed shut again so we left out the fire escape without seeing anyone. Definitely lots of potential and I wish them well but just too odd for the cost.

Starting with the staff, they were very good. The young lady who checked us in was great at explaining everything. The place is modern and funky as was our room. The decor and furnishings were good and the bed comfy. Disappointingly there was lots of dust and cobwebs in our room which was poor. Even worse was the toilet which had been missed on the cleaning of the room before our arrival, totally unacceptable. . The breakfast too was disappointing, we both orders the same, Auction House breakfast. One came with one sausage, one with two. No bacon, one hash brown undercooked and overcooked eggs. Had we not paid in advance, I’d have underpaid for our stay. I’d stay again but without the breakfast.

This was a nice stay. But there are points for improvement which would make me think again before booking. Starting positive . Staff could not have been more helpful this was good. Anything you asked for they were willing. No secure bagage storage. Bedroom was ok. The bedding and towels clean. Nice decor.Carpet and furnishings like lights and side tables dusty. The carpet needed a good hoover. It was a shame it let the quality of the room down.

Loaded fries, GLUTEN FREE, big portion, great on cc knowledge, chef came out to chat with me, definitely go back, was struggle to finish 😆 but did, be rude to leave it, went on a Friday for lunch which was quiet but lovely pub and staff really helpful, slightest cc makes me ill, had no bad reactions 😊

Myself and a friend attended the venue in April 2024 and were greeted by the Bar Manager Caitlin. Living the local area the need to stay the evening is very low, however speaking with the manager we decided to book the venue for an evening later in the month. Caitlin was very attentive, friendly and made the time spend in the bar extremely easy. She made us feel very welcome on a Tuesday afternoon and explained although there was no food available it would be Thursday to Sunday, she talked myself and friend though the menu and said the ‘Don’t Stop Me Bao’ is her recommendation. When in the local area I would 100% attended again because of the work Caitlin has done. Hands down the best bar manager I have came across in the longest time!