MainStay Suites

房間乾淨、舒適，安靜，附近有各種商店和餐館，可以走路到達、很方便

Front Desk agent Jay (female) is courteous, professional, and is a true asset to your establishment. I was able to visit your property, and not only was the room spacious and clean. I appreciate the value and service I received during my stay. This has been one of my top three hospitality experiences. Thank you

Such bad customer service, I cancelled before even going to this hotel. They woke me up by calling me at 11:30pm, 3 weeks before my reservation, just to see if I was keeping the reservation. What is the point in that and to call so late as to wake me up. Huge red flag!!! Glad I cancelled before enduring more stupidity.

Checked in via Orbitz in September 2022. Arrived at 10 p.m. No curtain on my bedroom window. Front desk attendant informed me that there was nothing she could do. She informed me that for an additional $40, I could receive and upgraded room that included a curtain. Due to Orbitz 'no refund' policy combined with the time of night (11 p.m.), I decided to remain in my curtainless... $142 room. After a sleepless night, I requested a credit from the front desk clerk the next morning. He informed me he could credit me a whopping $10 for my $140 curtain-less hotel room. I told him that I would like the owner to contact me. He said that he would. It's been 30 days since my booking. My credit card statement reflects no 'credit'. I have received no communication from the hotel to discuss or resolve the issue. My recommendation is to stay away from this property. Poorly managed. Terrible customer service. Very unpleasant experience.