TownePlace Suites by Marriott Scranton Wilkes-Barre

Checked in around 9:15 this evening. Went to our room and made it 5 feet in the door. There were roaches on the floor, counter and the cutting board. We immediately went yo the front desk. There was no manager available and we were told they didn’t know when would be available tomorrow. They offered us a different room. However, with how many bugs we saw, we did not feel comfortable staying in the hotel and checked out. Also, my husband commented about the scent of the not only the main spaces and hallways but the room as well. It was not pleasant.

This seems to be a new property. Check in was fast and pleasant. The room was very comfortable and quiet. Breakfast was good. Wish we could have stayed longer. We really appreciated the free washers and dryers. After a horrible stay in another Marriott property in Philly, this was a very pleasant stay.

Very good

The hotel is conveniently located. It's not far from the highway and, aside from one tricky turn, was easy to find. There are lots of restaurants, attractions, and shopping in the area. The parking lot and area felt pretty safe. The staff were very friendly and, thanks to me completely misjudging my drive, the staff accommodated an unexpectedly early check in. The pool was nice, water was a good temperature and facilities appeared well maintained, but was very busy my entire stay. My room was clean and very comfortable. Despite the hotel seeming very busy, my room was quiet, so I slept very comfortably. I experienced a problem during my stay. I reported the issue to staff, who were very apologetic and responsive. The breakfast was on par with other Marriott properties.

Good place Great room for when we do our events up at Montage Mountain, they just need to take out the pullout couches and put a full-size bed in there for the additional guest. My worker had to sleep on a pullout couch and the mattress was worn out and not comfortable.

Very nice room, staff was extremely friendly. Close shopping ans lots of food options. I would definitely stay here again.