Vieraskäyttäjä
24. lokakuuta 2024
We have been staying at Mantra Mooloolaba for over 15 yrs almost every year for Anniversary we love the location, but unfortunately this stay we were not impressed, we asked for room on level 8 or above as we like to view from the higher levels and this is the reason we come back each time. unfortunately we were placed down on level 3 with not much of a good view that we like when we come here. this was upsetting for us and we advised hotel staff at check in were told rooms get allocated 3 days prior to guest arrival and they were fully booked nothing could be done to fix it. We booked this well in advance and made sure we mentioned it in the booking. we where advised that this cannot always be accommodated. we have been staying at this particular Mantra for many years and have never stayed below level 7 as we enjoy the higher up levels for the views etc. we were offered to upgrade to penthouse for an Extra $2000 on top of what we had already paid for 3 nights accommodation, we declined as this would of made our holiday very costly when we had not planned for that amount. This time was not the most enjoyable first start to our break away. Not sure if we will come again after this experience..
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