Finca Serena Mallorca, Small Luxury Hotels

酒店外面非常漂亮，位於一個山頂上，看出去視野特別好，房間還有洗漱用品，酒店大堂也很漂亮。不過這邊網絡有些差。早餐種類非常少。停車免費，但是每次進來需要按門鈴等待裏面放行，前台24小時開的。 酒店出口有一個SPA中心，裏面可以桑拿 泡澡，但是好幾個設施壞掉了。 酒店周圍被橄欖樹和葡萄園包圍，非常漂亮。

This place is a scam, there’s no way around it. pros: Comfortable beds and soft sheets cons: - NOISE: constant “easy listening” music played throughout the property, poolside, spa, etc. eliminating any hope for a natural soundscape. - STAFF: front desk staff have an attitude, even at check-in, and in some cases were downright rude - SEWAGE LEAK: I had to relocate rooms half-way through my stay due to a smelly sewage leak (see Rachel L July 2025, 1-star review) no grace or compensation offered for this inconvenience - PESTICIDES: on Wednesday night at 9PM, when most guests were at dinner, something was sprayed on the trees at sunset. Given that this is supposed to be an “ecolodge,” I was particularly surprised. A notice went out saying to avoid walking in the “olive trees in the area surrounding the spa” due to “treatments” and the risk of “allergies,” the notice did not mention that they would also be spraying the trees outside our windows and over the primary breakfast / lunch dining area, without covering the furniture, where we sit and eat. (See photo and screenshot from video). - DINING restaurant is way below average, very expensive (prefixed scammy menu’s), and the only one for miles. - PRIVACY: the “Classic Garden” room, which looks like a stand alone Casita on the website, is actually a BARRACKS style-room, where the patio shares fences with neighboring patios, offering very little privacy and lot’s of noise. Also the furniture on the patio gives splinters. I don’t own a hotel in Mallorca, I have no skin in this game—I travel a lot. I’m willing to pay for good experiences, this was not one of them. I gave Finca Serena the opportunity to comp me one night’s stay for all the inconveniences, they refused. If you’re looking to have a good time in Mallorca, avoid this place.

Apres un séjour de 5 nuits le sentiment est très mitigé . Personnel au top en particulier le bar et la restauration . Chambres passables mais bien entretenus Manque d entretien sur les extérieures y compris piscine pleine de mousse sur le joints de carrelage , Bcp de déchets dans les buissons et jardins qui tarde a être vu par le personnel . Pas de choix de restauration ( menu unique le soir ) avec obligation de 3 plats . Et surtout impression qu’il manque un manager pour contrôler et gérer cette établissement, et accueillir et saluer les clients lors de lors départ . C est dommage car le site est superbe .