Staybridge Suites Austin Airport

Amazing experience and staff! Very clean facility, great breakfast included in your stay and very friendly staff! 10/10 recommend when visiting Austin!

La privacidad y el aroma a estar en tu casa… se siente como las personas te cuidan y les importas. La limpieza y el orden son cosas que también agradeces

We stayed for a week and the room we stayed was very clean, kitchen had everything we needed. Beds and pillows were super comfortable. Staff always nice and kind. Definitely staying again.

Housekeeping Check out was at noon. At 9:00am the housekeeper knocked & quickly used her key. Thank goodness I had the security bar engaged. She did it again at 11 & then called my room to check if I needed late checkout.

Need some TLC The place was dated and needed some TLC starting with the Elevators. Over all rooms are spacious and Beds were comfortable with freshly washed sheets.

After getting a flight canceled, we were rerouted to Austin and Southwest Airlines called Staybridge Suites in Austin to reserve 2 rooms for our family of 5. They guaranteed us that Staybridge runs shuttles from the airport to the hotel till midnight. As our plane landed at 11:45pm we called to get the shuttle. They said the shuttle stopped running at 11pm. We got a $38 Uber to the hotel. We arrived at 12:30am to Staybridge. We presented the vouchers Southwest gave us along with our reservation name. The vouchers were somehow printed with our kids’ names on them instead of ours. We were all flying and all there together. They probably just printed 2 names from our flight. Because they had our kids names on them the hotel receptionist (Jose Cruz) would not take them. Argued that he needed a credit card and photo ID in our 13 and 10 year olds name. Here we were now 1 am with 3 tired kids and vouchers from Southwest that has Staybridge name on the voucher and he wants to charge us the full amount for our rooms. Eventually, he took the voucher and our Credit Card and said he would charge our card if they don’t go through. I asked when the shuttle left for the next day as we had an early fight and he informed me that no shuttle was going the following day. So Ubered again, $38. I won’t get into how bad the accommodations were as we were only there for 6hrs before returning to the airport.