DoubleTree by Hilton Montgomery Downtown

Do not stay here! We booked a room with a king bed and were given a room with two double beds. Then the maids take your towel and you’re stuck with none! The front desk offered hand towels instead. Seriously?!? We’ve been here 3 days without towels! 😡

The lobby seemed ok but the staff at the desk were not very helpful. Got to the room, it was a disgrace. It smelled musty, all the furniture was tatty and there was no fridge. In desperate need of an update. The Hilton Doubletree mark should be ashamed.

The hotel staff made fun of a veteran for asking about weather or not there was a complimentary breakfast - did not know the phone was not hung up and called me cheap and a looser then I complained to the hotel manager named Lisa who said that it could not of happened and she looked forward to me canceling my stay at her hotel / customer service was not up to par and Lisa should be ashamed - she never once even tried to apologize or make things right -Hilton was always a great experience until we met Lisa - stay away Veterans your not good enough for the Hilton

The staff was very courteous and professional. We arrived past midnight to a room that was one towel set short and coffee maker not in the room. When I let the front desk staff member know, she immediately addressed the issue and resolved our needs. The two things I would recommend is change out the air conditioning system to central air as the system is extremely loud and the elevators doors are extremely loud.

This building is very old and not in a good way. 1970s building and elevators are from a scary movie. Staff is very nice. Good check in experience. Downtown Montgomery

The property is a very nice place to stay. It was clean and up to date. The beds were comfortable, and the location was convenient. The only trouble that we had was at check in and the staff was not accommodating to us. we rented ten total rooms for our high school baseball team to stay. I paid for everything in full at reservation. upon arrival they wanted a credit card and a separate deposit for each room which was 50 dollars. I explained to them that we are a school system, and we do not have credit cards and that we paid everything in full and were not aware that they would need that. so, we ended up having to put it on one of our parent's credit cards or they were not going to let us check in. When you have certain situations, they should be able to accommodate the guest. I told her that we could sign something stating that we are school system and we would be responsible for any damages etc. We were at the front desk for over an hour trying to get things situated and we were on a tight schedule having to go play ball. Other than that it was a great experience staying at the Doubletree Downtown Montgomery. Thanks, Courtney Davis