Home2 Suites by Hilton Los Angeles Montebello arvostelua

Being an American Express Hilton card holder, I used more than 100,000 points for a two night stay at the Home2Suites Montebello with my family. We stayed here once before in 2021 and were very pleased during that stay. Unfortunately, this time our experience was not the same or near that level. Our initial room was very dirty, extremely dusty on shelves & counter tops. A stray hair in the refrigerator, bathroom corner smelled strongly like urine and old room keys on the top of the kitchenette shelf. We had no paper towels and half of a toilet paper roll with no spare rolls handy. The ironing board was broken in a few pieces, and the shower didn't work late at night. We had to move to a different room. No one on staff offered to help move us, it was close to midnight & our children were sleeping. Extremely inconvenient. We also inquired about a late check out and instead of trying to accommodate it, they told us to ask in the morning. Our second room was also dusty, remnants of the previous guests stay were present. Trash was under the fold out bed, an empty makeup bottle and qtip were on the floor next to the bathroom cabinet. Our shampoo and body wash bottles had one pump of product in them, basically empty. Housekeeping was definitely the main reason for this review. I'm unpleasantly surprised at this kind of experience with a Hilton.