Alcazar Hotel & Spa

Estancia muy agradable. Personal muy amable y atento, desayuno insuperable, limpieza en las habitaciones y en las zonas comunes, área de las piscinas y bar muy confortable.

Todo estupendo. Nada malo que decir. Los empleados muy amables y las instalaciones en muy buenas condiciones. Muy recomendable.

What have you done to this once lovely hotel? We stayed here in March 23 and returned in Dec 23 and had a great time. Saw the hotel wasn’t available for Dec 24 so booked another lovely hotel very well established nearby. Realised you were reopening today so walked across to see if Alejandro the bar manager who looked after us so well before was still there. The receptionist did not even know who we were talking about and tried to give us cards to book a room. No chance! You were not available when we booked so we are staying elsewhere. No sign of changes in the lobby or bar but we were told the rooms had been changed in the six to eight weeks of closure. Called back this evening to try and have a drink with Alejandro and we were asked can we help you as though there was no reason for us to be there!? Felt unwelcome, We asked again about Alejandro and were told he had left (we recognised the man who told us from previous visits). Very difficult to tell what this hotel is trying to achieve right now. We were not welcomed as previous visitors to see what has changed and room rates have increased significantly. Let’s hope the food has too! We were treated to excellent food and service on Christmas Day last year but the rest of the time the food was just ok. Be careful Alcazar….you have not upgraded to the level of the Prime Energise and you don’t have the history, location, quality of food and the staff of the lovely Vasco da Garma we are staying in this time. Nice to not have to share our holiday with sports teams in training too! Good luck for future bookings, you will need it!

Very disappointing experience! We chose this hotel for the facilities the hotel advertises on their website - outdoor heated pool, indoor heated pool, and gym. Unfortunately the gym is closed at the weekend, and even if it was open there is an additional charge to use it which I would have paid if it was open. To use the indoor pool there is an additional charge of €17.50 per person which is not mentioned on their website or on the site where we booked the hotel. The outdoor pool advertises to be heated but definitely is not. If I had known all of this at the time of booking I would have just stayed at the hotel next door - Prime Energize as I have stayed there before and all of the facilities are included, and the rooms are much nicer.

Overall hotel is good. A few things would stop me booking a second time. Decor a little outdated. Reminded me of a 70’s nightclub No tea/coffee or water in the room, which I found disappointing as I like a cuppa when I wake up. No drawers for clothes just hanging space, so you had to pile clothes at the bottom of the wardrobe. Initially we were given a budget room that just had a narrow window that was too high to see out of, so we paid extra to be moved. Dining room was on the lower floor so felt very enclosed. Buffet breakfast wasn’t very exciting. It was clean and staff were pleasant but we won’t return.

Foi uma boa estadia de 7 dias. Bem localizado, boa comida, excelente staff, limpeza média, piscina exterior e redor muito bom. Muitas zonas de descanso dentro e fora. O quarto foi o aspeto mais negativo, pois não tinha varanda apenas umas janelas pequenas e muito altas sem vistas. Voltarei e recomendo mas com quarto com varanda 😉