The Crow's Nest

We stayed in the Premier Inn, Crow's Nest for one night. The room was adequate and clean. We found only 3 pillows in the room (instead of 4) so we went to reception who supplied a fourth pillow. There were only two coffee sachets to choose from, no decaff option, and two teabags (no decaff option) which we thought was rather mean. Had we both wanted one coffee each (or tea) in the evening and one each in the morning, we wouldn't have had enough. No water or biscuits provided in the room, no iron and no phone to call reception. Very basic.

I have not written a bad review for anything, ever. However, I also have never been treated so disrespectfully. I went to The Crows Nest with 3 friends (we are all in our late 50’s) for some wine and appetizers. We were promptly seated and gave our waitress our drink order. While we were enjoying the $150.00 wine that we were just served, we also ordered an appetizer. A few minutes after ordering, Tom, the manager, came over to our table and informed us that if we weren’t going to order dinner we would have to vacate the table. We asked if we could just have a few minutes to finish our wine, he said no! If we wanted to drink the rest of our wine we were welcome to go to the picnic tables (down the hill, and to the side of the restaurant). They quickly gave us the bill, which was approx $180 (including tax and tip for the waitress) and then told us they needed the table. We abided, but we had to leave the ridiculously expensive/overpriced wine because we did not feel comfortable going down to the picnic tables. To be honest, I may have actually understood the need for the table, had there not been 2 empty tables right next to us. We are all educated, successful and respectful women, we just had other plans for dinner that night. Had we known, via the website, that dinner was mandatory we obviously would not have gone to that restaurant for drinks and appetizers that particular night. If we were told upon entering, or if it was stated on the menu (or anywhere else in the restaurant) that dinner was mandatory, we would have understood. The way Tom the manager handled this situation was abhorrent, to say the least. The restaurant in and of itself is absolutely beautiful, but Tom the manager should not be in the hospitality business!!!