Econo Lodge Inn & Suites Monroe

The first room we were given had moldy, barely usable AC, dirty floors and sub-standard conditions. Room 317 was a train wreck. When we approached the front desk there were other issues with guests (items not working in their rooms) so we knew we were in for a long evening. The second room we were given was barely any better. The AC did work, but the room was dirty and food was left in the fridge from a previous guest. Not all appliances worked which is unacceptable (light flickered, fridge was warm). Safety hazards included a warped floor that bowed and the shower floor was slippery with a film on it so we had to stand on a bath towel to keep from falling. The jets in our jacuzzi room tub did not work, the drain plug was left in a dirty plastic cup, noticeable facial hair was left in the bathroom sink and there is no privacy for the guest when using the bathroom. There is a large purposely designed opening in the wall (approximately 36" x 36") from the bathroom to the couch area / sleeping area making this a disturbing place to use the toilet or take a shower. A moldy shower curtain is all that separates you from the rest of the room. We are happy to provide photos of this. The pictures on the website are old, outdated and deceiving as they do not reflect the actual room layout. We never would have booked a room with this hotel if these features had been disclosed on the website. Both owners were on-site behind the desk while this was going on. The wife crossed her arms and said she would talk to housekeeping. She responded so quickly and with a canned reply like she has this rehearsed and has said this many, many times and was in no way surprised to hear or comments. Instead of waiting to talk to housekeeping why wasn't she volunteering to see the room or work to fix this on the spot like we have encountered with other Choice hotels. The husband seemed completely disinterested in hearing about our complaints and continued to assemble a TV at the front desk like that was the most important issue he cared to deal with. They showed zero interest in proactively solving these issues that are glaring around the hotel. We sincerely hope that Choice would consider removing them from their roster of hotels. As a longtime Choice member we have expectations that we will have a clean and safe stay and neither of these standards were kept.

The people were so kind and accommodating. They could not do enough forme

Ok for the cost

Highly recommend Great room, right off 75.

No complaints. Very clean. Great stay for the price.

Great place to stay if on a budget. Close to the highway and plenty of stores withing walking distance