Vieraskäyttäjä
9. tammikuuta 2023
We stayed one night at this motel on 10 Dec 2022. I’ll give this Motel ONE Star because the room was clean. We know it was clean because we had to wait 2 hours while it was being cleaned. When the Booking was made we asked if we could access the room earlier than 2.00. pm., and we were assured that it would be ready by 12.30pm. During this booking session, we were charged $100 bond/deposit for having a dog in the room, which we were told “The deposit is fully refundable when you leave”. On arrival just after 12.00, the lady at the desk said, “Yair, Nah…there’s no note here about early arrival. The room hasn’t been cleaned and I don’t have a cleaner to do it. You’ll just have to wait.” So we waited in 30c+ heat while the room was cleaned. Even though the Motel offered dog friendly rooms, there were no bins anywhere around the Motel for us to dispose of the dog’s Pooh Bags. The room provided one small waste basket, and that was for all rubbish. I ordered a Pizza from the Restaurant, and was told that it would be ready in about 30 minutes. I went to collect it after 20 minutes and when I got the pizza it was cold. The $100.00 dog deposit has not yet been refunded. Numerous verbal and written attempts to have the refund processed have been ignored. The Manager, Steven, assured us, each time we called, that it was on top of his list and it had been done. He said that it is all your banks fault. Attempts to obtain a copy of the docket he says was done, have proved fruitless. He refuses to assist us in any way in giving our bank the required details. It appears to me that this guy may be running some sort of scam, by NOT refunding such deposits.
Käännä