SureStay Hotel by Best Western Guam Airport South

The worst stay I've ever had ! When I arrived the room, the 1 light bulb is missing, the phone was not working. I have to went down to the reception and reported that. The receptionist had an unhappy face. The shower water comes on and off, it just suddenly stopped when I try to adjust the temperature. I dare not to touch it before I finished the shower. The day time receptionist stopped me to leave when my transportation comes, he said the bed frame is broken. I told him how can I break the bed frame? He said:" Did I said you break the bed frame?" So why you stopped me to leave and tell me so? If you doesn't means that why you telling me so? He just kept repeating "Did I say you broke the bed frame ?" When I went back to the room, I've found out that's the bed I didn't sleep with. I told the staffs that I was alone in the room last night and I didn't sleep on that bed. They kept asked me some nonsense questions. That's only you stay in the room? Who was the technician guy's name who came to fixed the lamp? Actually the found that the bed frame was broken long time ago! The hotel is in the middle of no where that's only 1 KFC available in walking distance. All the facilities looks old and barely functioning. The do provide service but just simple and cold breakfast in pack

服務不錯，🈶租車業務

這麼比喻好了，這家酒店大概就是縣城的漢廷 但性價比低。雖然就在機場旁邊，但是距離還不如住杜夢灣。這旁邊倒是有肯德基，本地超市走路要15分鐘，但還是建議開車。 酒店床中間凹陷，廁所水超小。 優點可能是冷氣夠強 泳池雖然看起來不錯但是疏於清理。 整體來說，要有強大的心理準備。不然會後悔

The place is better than the previous hotel that we stayed last 2023. The front desk was very helpful.

They served breakfast as continental, but only poor and imitated foods. No eggs , no sausages, etc

Excellent hospitality and service