Aqi Skanes Resort

Geweldig personeel dat ervoor zorgt dat wij ons thuis voelen. De Spa heeft een mooie make over gehad. Latifa (manager) zorgt altijd voor de gasten. Het tennis toernooi is altijd goed geregeld. Service van het hotel is erg goed. Ze zijn erg begripvol

What a fabulous resort that has absolutely everything you need for that great holiday whether it be to chill by the beach/pool or an activity based break. We stayed the last week of October and had the perfect weather 25-27°. Nice and busy complex but never had to fight for any subbed by the pools. Pool temperature was quite cold and the sea was warmer at this time of year. The hotel has its own private beach which has security on it and felt very safe when there. This was a very well looked after and clean beach with white sand and clear water. There is no shortage of food with plenty of choice at breakfast catering for all. Throughout the day you definitely won’t go hungry. Baguettes, rolls, freshly made donuts, ice creams, cakes, cookies and so on. Every meal time the food was tasty and plentiful. At dinner time they have a different theme every night which the food is based on and they decorate the restaurant accordingly. The desserts/cakes were really nice and lots of taste instead of just looking good like some all inclusive desserts/cakes. There is also an ala carte restaurant for one visit per stay which is bookable. Every staff member we met couldn’t do enough for you and appreciate every little tip you give. The beach has a beautiful restaurant with views over the beach for lunchtime. There is a salad carte and menu of burgers, spaghetti bolognaise etc. Every meal we had during our weeks stay was delicious and we often went up for extra servings. Special mention to Omar in the beach bar and restaurant who went above and beyond every day and feel he made our lunchtimes and evening meals special. The gym is a good size which we made use of and the entertainment staff worked so hard to entertain kids and adults throughout the day and evening with a good program of varied activities. Outside of this hotel there is nothing at all to do and a taxi or train ride is necessary if you want to explore but if you just want a week of relaxation and everything within reach like we did, then this is the place for you. I cannot fault this place and when we return to Tunisia in the future for a relaxing break, this is where we will stay!

The hotel is full of tennis players which being one I don't have a problem with apart from them being dressed in the same sweaty clothing from breakfast through to dinner. Let's face it you're on holiday & it's nice to be casual but I'd expect a dress code for dinner & no tennis shorts & baseball caps. As you walk into the restaurant it's littered with tennis bags at all times ,quite why the hotel hasn't built racks or used the seating area opposite I don't know. The staff are so helpful friendly & work really hard.I did find it unacceptable that the restaurant manager Achraf Ghedira would eat cakes from the buffet with his hands in full view of the customers,march up & down on his phone which is unprofessional & not setting an example to other staff. .He would frequently shout at waiters which was unnecessary as they were working hard. The reception bar has no atmosphere & resembles an airport waiting lounge. The beach restaurant is lovely relaxed & well worth a visit as is the Tunisian dining experience.. It's refreshing not to have to worry about putting out towels to get your spot by the pool as beds are plentiful.It might have been due to end of season but there are also lots of seating near the water slides.. Not a lot to see at Montasir & we were told by the rep that shopping was limited but hadn't realised exactly how small it is.Sousse is busy & worth a look for those that like the markets. The food in the hotel is pretty much the same every day ,a lot of choice but nothing really memorable but you won't go hungry. The hotel is tired & only really a 3 star.

Good things: Pool areas are great. Loungers are comfortable. Hotel is clean, cleaners work so hard. Some waiters are friendly. Mini disco is good but wished it was earlier. Beach area just outside the hotel is nice but walk 100m to the left or right it's not clean. Some of the buffet was good but the food gave me diarrhea and serious stomach cramps. I've never experienced anything like it before and have traveled and eaten in many countries. Lovely donuts at 4pm though. Lovely ice cream bar also. Bad things: Drinks are awful. Wine is like vinegar and the beer isn't the best. We tipped a friendly waiter to make us decent moijitoes but he wasn't always available. There's nothing outside the hotel and its so run down. Not one shop or supermarket. Monastir is a train ride away but it's so busy with traffic, with so much litter lying around. Not pleasant. We couldn't find any supermarkets selling alcohol there. No nice bars or decent restaurants, a very poor run down place. The kids club was a real let down for us. It is not tui run, it's run by the hotel. I walked in unchecked with my daughter, through a side door which took us out to a small swimming pool and park. There were no adults supervising this space with the pool and this space opens out to the front gate of the hotel and the car park. Meaning anyone could walk in or out of the kids club. Children could wander out to the road. There was one adult supervising the 6 children there but she was busy face painting not able to watch the open body of water or to manage who was coming in or out. I went to the tui rep about this and he directed me to the customer relations woman. Instead of taking on my complaint himself. The woman said she would look into the side door being open but regards the security issues she just said that none of the guests would go in and my daughter is 10 so she knows not to leave. That wasn't my point. The space is not secure. She wasn't able to explain how younger kids would be safe guarded. Our room smelled damp and was a little run down. Waiters at the reception bar were rude at times. I found the behaviour of a couple of the staff inappropriate. A lifeguard was touching a lady on her legs as she was lying sunbathing, another life guard asked an 11 year old girl if he could give her a cuddle and made her feel uncomfortable. I'm a 44 year old woman and the guy working the sandwich bar was trying to chat me up. He was in his 20s, so weird, made me feel uncomfortable. One particular member of the entertainment team was a pest annoying people by the pool. Most people took this as fun but I would have been mortified. I sat nervous he would approach me for about 20mins until he moved on. The gym is so busy with tennis players so there's not a lot of space for other guests to use the weights. The door to the gym is opened to the outside so it gets warm. Please don't book here if you are looking for quality All Inclusive, with a safe kids club and a nice restaurants/area

Superb AI experience. Whilst I’ve stayed in some fancier hotels this was a really enjoyable experience. The staff. I’ve never come across such extraordinary customer service. Nothing was too much trouble. So friendly. So genuine. The TUI rep Aladdin was exceptional. Best rep I’ve ever come across. So helpful. Gets you good deals. Very friendly The food. Probably the best food I’ve had at an AI. All tasty, hot and plenty of choice. Good labelling for the vegetarian in our party. The pools. One with slides and water polo and music for the kids. One ‘relax’ pool which was lovely and quite for the rest of us. The beach. So clean - sand and water. Plenty of sun beds. Our room. We had a 2 bedroom duplex which was large and roomy and the beds were comfortable The trips - we did the 2 day Sahara trip which was outstanding and the Carthage trip and Zoolo Night which were both excellent. The mix of these trips enabled us to really see and appreciate this beautiful country. Two small negatives: The choice of drinks at the bars could be improved. The local area isn’t very nice.

We were there for almost 2 weeks Food and entertainment very good. The resort is huge and the staff are hard working, friendly and professional. Guests are valued and well looked after by everyone. I would definitely recommend the hotel if you want a relaxing pool/beach holiday in the sun. The resort is not within easy walking to Monastir but there are cheap buses available on the main road as well as the option of catching a train not far from the resort. We didn't use the train so can't comment on it. Taxis are available and relatively cheap by UK standards but always agree a price before getting in. The guests at the hotel were from all over Europe and well behaved. No rowdy or boorish behaviour while we were there. Overall, a good holiday.