Nuremore Hotel & Country Club

I have been having the worst experience with Nuremore. I bought vouchers for my Mother and Father as a Christmas present. Recently I have been trying to book in but the hotel is inexplicably close. There was no prior mention. Both my mother and father are profoundly deaf and so I usually handle bookings etc on their behalf. I am glad they are not having to go through this process as the response (in the odd times I get one) are rude and abrupt. I have asked for a refund but this supposedly cannot be done. The idea was to get them booked in for their anniversary but I would hate to send them to this hell hole and would just like my money back. They have gone down the route of just ignoring me now. Terrible terrible customer service.

Stayed here in December 2022 and was very disappointed in all aspects of the hotel. Reception is lovely and the girls were very facilitating and friendly When we got to our room we were disappointed to see radiator leaks had stained the carpet, the ceiling had leaks running down the wall paper and the base of the bed was slightly falling apart. The room had an awful musty damp and stale smell which only got worse when you turned on the hot (didn’t get hot!) water Got moved to another room with no hassle - credit to the girls on reception however this was not much better (no smell was a win) Dinner was alright to middling and again the bar staff were extremely friendly and helpful Breakfast - steak knife would be advised for most of it Overall, friendly staff but hotel itself needs a lot of work, really disappointing

We can only use superlatives to describe our experience from start to finish. Each of the elements of the service delivery are first class. The hotel is in a great location, has great facilities, is staffed by an excellent team and provides very good value. Truthfully, we could not ask for more!