Royal Decameron Mompiche - All Inclusive

Review from someone from the U.S. and my first time at an all inclusive resort: Wife and family is from Ecuador so we decided to go to Decameron and spend some quality time with the family. We had also heard that they had other resorts and timeshare packages that we may be interested in. Overall it was good but I wouldn’t go back. Probably the most unpleasant and inefficient moment during the entire visit is during checkin. Cars are lined up waiting to get in to the resort as they check each vehicle. I took this as a security precaution and was ok with the wait. Once we got we were told that we needed to wait to hear our name called from a speaker. The speaker quality was very poor so it was hard to understand anything being said. Once they called our name we found out that our room wasn’t ready yet so we had to come back later to check. Unpleasant, but understandable, so we went off to check out the resort. We came back and I was talking to a counter agent named Priscilla. While we were communicating in Spanish about the room, she started talking too quick for me to understand. (Spanish is my second language) I politely asked her in Spanish if she spoke English and she rolled her eyes and snapped back “nope” and the rest of the conversation got really snappy. At this point I was irritated myself and just waited for the key to our room. While this was a small interaction in the trip, rudeness and unprofessionalism is enough for me to hold off at looking at any Decameron time share package, which I told every person who came to talk to us about it. Ok so the good, the area is beautiful. The pools are great and it was really fun taking a boat tour around the area. I thought the food was great at the buffet, and I will say the servers in the buffet area were very nice. If you want to eat at a restaurant, I recommend booking right at 8AM. We were only able to get into the Italian restaurant but I didn’t mind. Additionally, there was plenty of bars open around the area. The mixed drinks were eh but I couldn’t go wrong with the beers. We went to an entertainment show and it was cool to see and hear songs from the 70’s and 80’s mixed in with dance and a performance. Overall impression: Front counter needs work in customer service, especially Priscilla. Resort is safe, beautiful and a nice get away if you are ever in the Mompiche area. Would I go back? Probably not unless there was a strong incentive.

Me dirijo a ustedes para expresar mi inconformidad con la experiencia vivida durante mi reciente estadía en el hotel Royal Decameron Mompiche, la cual lamentablemente no cumplió con las expectativas mínimas considerando el precio pagado (aproximadamente $1,000) y la información promocionada por el establecimiento. Reservamos una habitación con vista al mar, viajando con mi esposo y nuestra bebé, y nos asignaron una habitación en el segundo piso, a pesar de haber informado que llevábamos un coche de bebé y de que el hotel no cuenta con ascensores. Además, nos ubicaron en una zona alejada de las áreas recreativas y restaurantes, específicamente al final de un bloque cuyas habitaciones presentaban un estado visible de deterioro desde la fachada. La habitación asignada inicialmente tenía problemas graves de humedad, daños visibles en paredes y techos, y se encontraba justo al lado de una zona en reparación, lo que generaba ruido y molestias. A pesar de presentar nuestra queja, nos mantuvieron allí durante toda una noche, aun sabiendo que las condiciones no eran adecuadas. Adicionalmente, el hotel no cuenta con ninguna área de entretenimiento para bebés o niños menores de 4 años. No hay espacios con colchonetas, juguetes o actividades apropiadas para esta edad, lo cual es fundamental considerando que no pueden pasar todo el día en la piscina o el mar. En cuanto a los snacks ofrecidos, resultan poco variados y nada saludables. Las únicas opciones disponibles eran hamburguesas y ocasionalmente hot dogs, sin alternativas como frutas, sándwiches o snacks saludables, lo cual es preocupante, especialmente para niños pequeños o adultos que buscamos opciones más equilibradas. Por último, la playa del hotel presentaba una gran acumulación de troncos y escombros, lo que la hacía poco atractiva y dificultaba el ingreso al mar, afectando negativamente la experiencia familiar. Esperamos se tomen acciones concretas que mejoren el servicio y las condiciones del hotel, especialmente para familias con niños pequeños.

Todo excelente, variedad de comida, buena atención y todo impecable. Solo hace falta aire acondicionado en el salón de juegos e internet en las habitaciones de arriba. En mi opinión el mejor restaurante para reservar es el acantilado, la comida del Miso estaba salada. Aun así fueron las mejores vacaciones. Lo recomiendo!