Tamarind Village Hotel Apartments

Stayed in Apartment 152 and felt it was great. the booking process was simple . welcome on arrival was great . View of Alidina Visram school was great ( where I studied 40 years ago ) . Place seemed newly renovated and very clean. i had booked a one bedroom appartment , the space came with a big sitting room and an even bigger veranda. Location was great as I could visit town and the north cost with ease

Good and thank you, as It had been always comfortable in staying with you. I always recommend you to my friends when they came to Mombasa, I wish you continue to provide good service whenever to whoever. I also wish you to grew your business rapidly to serve more customers

Once a pleasant place to stay while in Mombasa, I think the glory days are over just that some of us were not aware. Having stayed several times before- last being in 2019 - I did not have any doubts when I booked my whole family here. Old dilapidated room with squeaky furniture and worn out beddings and towels. In the two bedroom we could barely use one of the bathrooms and all had to queue to use in one bedroom. When I inquired at the reception, it was no surprise to them and person on duty easily narrated all the problems with our apartment and added, sorry we cannot help because we are fully booked. Promising that once others check out we might get something better. I was not happy that they accepted our booking and charged premium for it, when they knew their supposed good apartments were full. It didn’t help us that we dropped our bags went for errands including having dinner at their restaurant before checking into our apartment. With two children below 5 years, you cannot go looking for last minute accommodation. We checked out after a night and they promised their manager would be in touch with us. It is almost two months since, we never heard from them. Mombasa has many new and well managed places, if you’re like me that had this on default, it is time to explore.

Concept très sympathique : architecture locale, des appartement avec terrasse au bord de la mer avec beaux jardins. Un des meilleurs restaurants de la ville. L'hotel a un peu vielli et les travaux de rénovation sont les bienvenus.

There are some real positives about this place. The location is brilliant. The views out onto the bay are outstanding. The pool area is spacious and very pretty. The linked restaurant is decent. Breakfast was good and service friendly. Some elements could however really be improved on. The furniture in our apartment was extremely dated. I don’t think it had been refreshed since the 1980’s. The cleaning could be improved, we had a dirty towel on arrival and hairs that didn’t belong to us left all over the floor. The gym again is very dated and smelt bad. The worst element of the trip though was our check in. Firstly our room wasn’t ready (we were told someone had been taken ill but noticed that other rooms were also not ready so I do wonder if we had been told a tall tale). We were told we could swap the room for an alternative and asked to have a look at the room. On viewing we realised a bed was missing. I raised the issue with Grace on reception who immediately suggested that we had made a mistake on the booking. She said no rooms on the property can take 7 people so the mistake could not have been made by Tamarind. We showed us the confirmation but she insisted we provide the email chain. We did this and it proved that we had been clear about the number of people in our party. Someone else on reception tried to help by saying ‘oh so you wanted a bed for everyone in the party’ - er yes, yes we did! Grace continued to argue that nothing could be done, after she had realised her mistake. We suggested they could provide an additional room and she said that this could not be done as they were fully booked. We spent 45 minutes sat there waiting for a solution to be found. Eventually Grace went to find the manager who advised we could move to another room which had a triple room set up in one of the bedrooms. I honestly think that the staff member simply wanted us to accept the smaller room, I assume us saying we would agree to put a child in with an adult so that she did not have to tell her supervisor what had happened. This suggests either a badly trained member of staff or a culture of fear in the organisation. Mistakes happen but how you fix it is what matters. And while we were eventually given a suitable (if dated!) room we were left waiting in reception for a long time with three small children and were unable to unpack/drop off our bags before we headed out on the city tour we had booked for the evening. Not one person apologised or tried to do something to make up for the inconvenience and unpleasant attitude.

The food was amazing with good service always with a smile. Everyday we returned it was a warm greeting. The rooms/apartments are beautiful and everyone is different with a fully fitted kitchen if you did not want to use the restaurant facilities