Waterberg Game Park

A complete resort that makes for a good family holiday. Good facilities, surrounding nature and animals are lovely. Beware of the monkeys and the last 12km on sand road is very tricky. Pretty remote place so make sure not to leave anything at home.

We booked from the 10-14 July , the place is exactly what we needed as it's beautiful,quite and entertaining for kids. 2 things that made me not enjoy my stay n I hope management will consider. 1. Chalet not well cleaned spiderweb almost everywhere. How does one sleep in such environment, had to clean it up on our second day as we arrived very late in the dark on the first day. Also the coffee mugs needs some serious cleaning or new ones as thet are fiety on the indide too brown.2 Please improve the waiting time for the food at the restaurant it is ridiculous and the thought of driving out on the gravel road also gives you no option.

Staff - Completely unhelpful, unfriendly and dismissive - Constantly complaining that they were unhappy that they had to work during the festive period. Loadshedding: - Although there are generators for certain times, there are no loadshedding lights for when generators are not on. Cellphone and wifi signal: - Absolutely no signal at the chalets - WIFI only available at the restaurant but connection highly volatile Security: - 2 security guards at night, for a huge area. No dogs - Although there is a number to contact security in need, there's no signal to do so. - Because of how dark it was early hours of the morning when loadshedding occurred. I heard suspicious noises outside my chalet, so I moved my kids into the main bedroom with me and my wife, locked the door and slept with a knife under my pillow because I knew that if anything had to occur, that I would have to fend for myself because there was no way of getting a hold of security. Pool: - The pool was green for 3 days straight during our stay - monkeys harassed patrons especially kids "not one guard/staff member in sight to protect patrons " Activities: - Besides a braai organized by the resort, where the resort organized charcoal, pap and sauce. The were no planned activities. nothing for the kids. I feel that staff could've made an effort to keep guests entertained. - Game drive ******, tour guide didnt know what he was talking about and there were barely animals to really note. What worked: - Chalet rooms were amazing. Everything was in order - Beautiful scenery - One staff member who's name is "Roos" awesome guy - unfortunately he left early due to his leave days. Overall: We cut our stay short by 2 days, nobody called to ask why, nobody cared. Management have much to learn about staff morale and resort facility management. My opinion is that whoever is managing should be replaced immediately. It's a pity because its really a beautiful place with much to offer.