Club Serena Resort

It was good resort

Very bad experience A hotel with a very poor condition. Garden is not well maintained, restaurant is terrible, no charm at all. Photos are not reflecting the reality at all. Absolute non-sense for the price the hotel is charging. I would definitely not recommend this hotel to anyone. See my photos which reflect the reality. Restaurant is really bad and really expensive. Breakfast is as per in a 1-star hotel, definitely not the standard for the price paid. The tree-house room was supposed to be 94m2 - not sure where they found those square meters - the bedroom was less than 20m2 for sure. They probably count all the hidden spaces. The only positive point is the staff, which is very nice

Such an amazing stay at this private resort. It was a bit difficult to get to as it’s a 20 minute or so ride to town or Panagsama road. We booked a garden villa with an outdoor patio/terrace up front direct on their website. They were very responsive via email and Whatsapp. The room had an indoor/outdoor room vibe. We felt really safe as there were security 24/7 and there weren’t a lot of villas in the resort. It honestly felt like our own resort. The water pressure wasn’t so strong for our shower so don’t expect much given that the resort is a bit remote, though housekeeping did a good job of maintaining cleanliness of our room. They have a restaurant with amazing breakfast food that was included in the stay. However, their lunch and dinner options were very limited. Most, if not all of their foods were not available. A drive into town costs 600 pesos roundtrip so I suggest planning ahead. The location was also great as it was literally by White beach and steps away from the area where people usually gather for the sunset, which was beautiful and totally recommend checking it out besides the shore near the resort. Overall, we thought the stay was amazing due to incredible staff, especially the front desk who were very helpful from the beginning until the end of our stay. We had a hard time reaching out to our next accommodation in another island and they were all so helpful! We didn’t have cash and an associate suggested alternative options out of her own pocket which shows how much they go above and beyond. One suggestion for the resort is to have a package on airport transfer included with the room fee because I can only imagine what’s keeping guests from booking the resort is it’s location and transportation fee of 4500 pesos per trip. Moalboal is already a 3-4 hour drive from Cebu City, and from the town, it takes 20-30 minutes to get to the resort.