Sorrel River Ranch Resort

We visited at the end of December, which is off season. We were the only guests. The staff took us on hikes and made dinner, lunch, and breakfast just for us. They were fully staffed as it is a working ranch. Rooms were excellent directly facing the river. The setting is magnificent with huge mountains and mesas surrounding the property. We loved it and the team there.

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?

Overall this was a very disappointing stay for my husband's birthday celebration. There is a serious lack of staff which meant that the bar was rarely open and it was always difficult to find someone to talk to about any issues or other amenities (which also appeared to be permanently closed). The restaurant waiter was great but the food was not worth the rip off price, the flavor was lacking and the portion sizes totally unacceptable; we had planned to eat in the restaurant every night of our stay but ended up driving in to Moab just to avoid the Sorrell River Grill. The rooms are tired, not super clean and not what we expect from a 'luxury' resort. Sorrell is not a $1000 a night resort and does not deliver on any level and we would never go back which is really disappointing!