Kaclla, the Healing Dog Hostel

Worst hostel in my 4 months of traveling South America. Staff was unfriendly from the beginning. They didn’t allow an older gentlemen to make coffee in the morning until the kitchen was open at 8AM. Once they let us check-in, they brought us to a second building that they don’t advertise and is nothing like the pictures. The power wasn’t working in the building they brought us to, and we work remote & specifically booked this place because it looked like it had nice coworking spaces. When we had to check out, we asked if we could keep our belongings in the lockers for a few hours to which the staff responded that no, we couldn’t, because they would break our locks and rip our bags out (???) I understand they have a system at their main building for storing bags but the response felt a bit intense when we were simply asking a question. Mind you, barely ANY of the various lockers were being used. When we filled out paperwork to store our luggage for a few hours, the staff seemed hesitant and bothered we wanted to keep our stuff there until 12PM (which was check-out time anyways). After we arrived back to get our belongings, we sat down in the lobby to book our next hostel (because why would we want to stay here when they charged us extra to extend a few nights?) a staff member came up to us and said if we didn’t leave in FIVE MINUTES they would charge us for an extra day… we felt shocked because It wasn’t brought up nicely and it was a last minute warning. When we expressed we felt it wasn’t communicated properly, the woman started raising her voice, calling us rude and aggressive, and saying she was just doing her job. We only wanted to express our experience and instead we’re essentially yelled at? Very weird for an establishment that is supposed to rely on tourism… I’ve seen other reviews where the staff will become defensive and attack those leaving negative reviews for similar experiences. Overall I don’t think this hostel treats their guests with hospitality, and when conflict occurred the staff escalated the situation instead of attempting to resolve the situation. What a disappointing experience… I’ve never left a bad review in my life but felt as if this needed to be shared.

Todo muy ordenado y limpio, se preocupan del aseo y la buena atención al huésped. Además de ayudar con tours, cuentan con un biblioteca, duchas compartidas (solo mujeres) y baños ( solo mujeres), hay cocina, mesas todo muy bien equipado, grata experiencia.

Très jolie, de style colonial, il y a un très bon état d'esprit, avec un super accueil, tout le personnel étant très agréable. L'ambiance est vraiment cool avec une très bonne musique, légère et très basse. Le petit déjeuner est excellent, avec de bons produits sains (jus de fruits frais différents d'un jour à l'autre, muesli fruits yaourt, très bon pain et confiture). Tout est toujours très propre (cuisine, sdb, toilettes, que j'ai toujours eus à disposition). Les lieux communs et les dortoirs sont très calmes et on vous agence très bien dans les chambres. Lits confortables, nombreux canapés confortables dans les lieux communs, eau chaude, cuisine commune bien équipée. Wifi suffisant, même si ce n'est pas le plus puissant. Très bonne situation à 10 minutes de la plage et 5 minutes du centre de Miraflores. Départs pour le tour gratuit de la ville. Il y a effectivement un chien, mais je ne l'ai jamais entendu aboyer en plusieurs jours, il est très discret et adorable comme les propriétaires et le personnel. La meilleure auberge pour l'instant, je prolonge de jour en jour, m'y sentant très bien.