Minster Mill Hotel

Should have read the average 3.5/5 reviews really. We had afternoon tea at the Minster Mill on 8th Feb and won’t be rushing back. We had purchased afternoon tea vouchers for two family members for Christmas and decided to then take my father in law for his birthday so six of us attended. We asked twice for sandwiches with no butter for one member of the party and were told that the sandwiches had no butter on any of them. When the afternoon tea arrived all the sandwiches had butter and had clearly been made a long time as the bread was hardened and felt stale. My sister in law was not able to eat any of the sandwiches due to not liking butter, we did eat them and should have mentioned but didn’t. Not worth the hefty bill of £356 for six which did include drinks. However, the waitress was extremely polite and attentive and the scones were to die for.

You can only use the spa for 90 minutes if you book a treatment so very little to do on a cold wet and windy winters afternoon. Can see the grounds would be lovely in the summer. Staff were very friendly Room 109 is extremely hot....the wardrobe even hotter.

After carefully researching and selecting a room based on certain requirements I needed being 25 weeks pregnant with twins, we ended up very disappointed with our experience. This was our last romantic trip away before becoming parents and unfortunately it was a bit of a let down. I chose to book a room that had a private outdoor space, an extra futon bed, and close to the car park. I haven’t slept well whilst pregnant so the extra sleeping space when booking was appealing incase the bed wasn’t big enough so my partner would have an extra option for sleeping. We also wanted an outdoor space, as I can often can feel hot and nauseous at random, so having access to outdoors also appealed to us. We also realised the type of room we chose, would be nearest to the car park, which was ideal for carrying luggage and being near to our car in the rare case of an emergency. Despite this careful selection, when we arrived we were told by the receptionist that we had been “upgraded” to a room nearer to the main building. I was initially grateful for the upgrade although had some concerns we might not be where we had carefully selected. When then arriving to the room I quickly discovered that we had been in fact downgraded to a standard double, that was much smaller then the room we had booked, and also had no private or any outdoor space for that matter. It also had no futon and was significantly smaller. We complained immediately and was informed the room we had in fact booked wasn’t available (had been given to someone else). We were offered a bigger room that had a larger bed to make up for the futon that wasn’t available, and an outdoor space. Although I was grateful for the rectification, it was inconvenient as we had to move our luggage again (no help was offered with this) and we were also now further away from both car park and main building and down a flight of stairs. For me it was the insult of being told we had been offered an upgrade when it was so obviously a downgrade- did they not think we would notice the stark difference in room & no private outdoor space!? Disappointingly, The new room we received was also filthy! Initially I gave them the benefit of the doubt that we had been moved room in the evening and at short notice, but even the next day when the cleaner came, the floors were left filthy, it seemed other then the bed being made and new towels, nothing was actually cleaned. In the 3 night stay, our room was only cleaned once, despite us leaving the “we are out exploring” sign on the door every morning. I don’t think the floors were cleaned at all during our stay and we found what looked like a blood or food stain on the throw over, again which wasn’t changed (we discarded that to one side). We only tried the breakfast once at the pub over the road and it was average for the price, although service was good. Similarly, the spa facilities were average, but the spa therapists were great and the treatments were 10/10 which made up for

Service ok. Coffee expensive and not of quality.

On a return visit to this hotel we were sadly disappointed to experience a severe decline in attention to detail our “Feature Room” was extremely cold, our bathroom smelt of sewage and the flooring wasn’t clean. If we didn’t have a 3 hour drive home we would have left immediately. As we were only staying one night we decided to grin and bear it. To top it off, we were informed if we wanted to use the swimming pool, it would cost £25 per guest for 90 minutes, we declined this opportunity. The setting of the hotel is great, and the building looks attractive from outside, but it needs a revamp in terms of attention to detail and overall cleanliness. The majority of staff were friendly and polite, but I felt there was a distinct lack of management support to provide guidance as to what is appropriate for a well managed hotel

It was an amazing find . With a 1st class spa with staff who were so professional !