Premier Inn Ramsgate (Manston Airport)

Not sure where to start. Bedding had not been changed. Hairs in bed and on pillow. The bottom sheet showed the impression of a previous guest and the duvet had a large tear in it. Only one hand towel between us both. Went to reception who moved us and said they would put us in a room that they know would've been cleaned properly - what a statement! Second room was ok, although only one bath towel for us to share. The toilet pans in both rooms were disgusting one with faecal matter in it. Reception apologised again and blamed the cleaning products. The location is good, plenty of parking but we won't be returning as Premier Inn has not invested in staff training and clearly doesn't value it's guests.

The room and bed gave me a relaxed feeling and a good night sleep. The cooked breakfast was as expected and the staff at the restaurant both during breakfast and dinner were helpfull and friendly. I will return to this hotel in the near future.

The room was dirty, not vacuumed with previous guests filter wrappers in the floor and tissue strewn over the bathroom floor. The bathroom had not been wiped down and the toilet had not been cleaned. I reported this to the receptionist who said she would clean it when we went out in the evening, she was the only member of staff, so couldn’t leave the desk at that moment. When we returned she had not cleaned the room at all!! During the night the room was very warm? The air conditioning was just noisy with no impact on the room temperature. In the morning I spoke with a different member of staff regarding the cleaning of the room, she made a note of my complaint and said it WOULD be done. I also informed her of the noisy and worthless air conditioning. I was told it would be looked at. The room was cleaned when I returned, but no change to the air conditioning! On the second night I spoke with yet another member of staff, I explained the noise from the room above us was keeping us awake. I suggested it was either their air conditioning or the fan in the bathroom that was left on. Nothing was done, so, needless to say another sleepless night was had! I would not recommend this hotel, the corridors were dirty, McDonald’s empty food bags hung on doors or left outside rooms. We also spotted multiple cigarette butts strewn outside the back door to the kitchen, obviously where the staff smoke, but nobody cleans the area. There was a lack of staff presence and no point in reporting issues, as they are unable or unwilling to rectify them. I have stayed in Premiere Inn hotels throughout the UK, I have to say this is the worse experience I’ve encountered.