Hikyou Shirakawagensen Sansou Takefue

This is my second/third favourite ryokan. It is old fashioned and rustic but beautifully organised, our room onsen was just gorgeous and the largest outdoor onsen also with breathtaking scenery. We had our dinner served in our room by Moto San who was very kind with great sense of humour, you do not get that kind of individual attention in most places now. So we were happy and grateful for the excellent care and service. Dinner and breakfast sumptuously organised. Our going away cake was so delicious! And we will cherish our photo! Takefue is close to many walks and Aso mountain. A very special place

I usually do not write reviews let alone create an account on TripAdvisor to do so but I think there needs to be some serious improvement in the hotel staff service for an establishment claiming to be a luxury ryokan. I booked a stay at Takefue from November 16th-17th 2024 with my partner as a special trip. For context, we picked the Amato room and paid ¥210,000 yen for a single night which as of current exchange rates amounts to be around $1,368. Keep in mind, we live in New York and this price exceeds even the most luxurious hotels in Manhattan by a mile. It is extremely disappointing that the service of this ryokan provides is woefully lacking and leaves a lot to be desired. The issues started right as we checked-in. During this check-in process we were asked to seat at the lounge area while they got our rooms ready. Once they got our names down and confirmed our reservation, the gentleman who ushered us in initially proceeded to leave the reception area for almost 20 minutes leaving us confused as to why it was taking so long to get our room ready. Note that no other staff was available in the reception area and we were left wondering what is going on. Even more frustrating is that after 20 minutes, a completely different hotel staff lady approached us and finally took us to our room. I have no idea why the check-in process took so long nor do I understand why there was near zero communication from the hotel staff about how long this would take. If there is a delay with setting up the room at least have the decency to inform your guests about this instead of leaving them in the reception area wondering what the hell is going on. The second issue which bothered me is during the breakfast service. The night before we were asked to pick between the choice of salmon or mackerel for our fish. My partner and I both picked mackerel. I was incredibly displeased to find out that they got my partner's order wrong and served her salmon for her breakfast meal. I know this might be nitpicky but if you are charging exorbitant prices for a one night stay at least get our food requests right. Takefue is supposedly one of the most sought after luxury ryokans in the area but the service that was provided to my partner and I was sorely lacking and is not up to standard with what I expect from paying almost $1,368 PER NIGHT. If this establishment wants to charge top dollar for their rooms then at the very least they should provide a service befitting this price point. There needs to be a serious look into how hotel staff treat their guests here because it is extremely poor. What is the point of having a nice ryokan if the hotel staff do not know basic hospitality skills? To anyone reading this, especially the management of Takefue, ask yourself this: If you paid almost $1,368 PER NIGHT for this experience, would you come back again?

入り口からとても良い雰囲気で、スタッフの皆さんの気遣いも凄く丁寧で、温泉も貸切風呂なので、友人と気楽にお酒を飲みながら竹を眺めてとても良い温泉でした。夜ご飯も豪華でとても美味しいかったです！とても良い旅行になりました！ありがとうございました！

本当に行きたくて！夢のようなおもてなし、夏なのに涼しくて、時間が止まったような時を過ごしました！また行きます！

こんなに最初から最後まで素敵な旅館は初めてでした！ 素敵なスタッフさん、綺麗なお部屋、豪華な食事どれをとっても満点でした。 リニューアルしたという事で足湯が広くなり、お部屋には内風呂と外風呂が付いており、石垣もとても素晴らしかった。 部屋によってタイプが違うのでまた絶対に宿泊したいと思います！

大自然に囲まれていて、非日常を味わえるお宿。2度目の訪問。今回もサービス、お料理、温泉全て素晴らしかったです。貸切風呂もレベル高くと圧倒的。誰もが感動すること間違いなし。また記念日に訪れたいです。