Vieraskäyttäjä
9. huhtikuuta 2024
Unfortunately, we discovered bed bugs in our room, on our bed, after we had slept in the bed one night. Front desk personnel were very friendly! But management did not reach out as we had been promised. When we followed up with management in person, they agreed to refund one night of our stay only. But they have not been responsive to our 3rd party booker's efforts to reach them to authorize the refund. So issue is still unresolved. Aside from the bed bugs, there were a few additional issues with cleanliness (e.g. a blood-like stain on the locking mechanism on the door, a plastic slinky and other detritus in the pullout couch etc.) and functionality (e.g. the shower did not drain correctly, and the drain mechanism came detached; loud Imaginarium next door played blaring music into the night every night). Would NOT recommend.
Käännä