Stay at your own risk
Security checkin is overwhelming.feel like a jail !! Then service is inconsistent. General manager should get out of his office know what guests endure. No lemons or limes in the house. Renovations were not indicated on website. At the end poor choice
Käännä
Majoituspaikan vastaus: Good day Gilles,Thank you for taking the time to give us feedback regarding your recent stay with us.We are disappointed to hear that you didnt have an enjoyable stay with us and that we didnt live up to the high level of standards that we pride ourselves in offering. Your comments have been passed onto our General Manager to review and to take note of and to pass onto the Relevant Dept Heads for review.Kind RegardsKaren NunnMarketing Manager
Hugo W
Majoittunut 8. 2024
Yksin matkustavat
3.0/5
Lähetetty 15.9.2024
I was given the wrong room and we booked a room with breakfast, but on arrival i had to pay for breakfast and a traveler's tax charge. Not sure what is going on with the bookings here. Luckily my room was changed. The food can also be a little better. Rubber ribs are not good as they should fall off the bone. Also to ask for toilet paper is not very nice.
Käännä
Majoituspaikan vastaus: Good day Hugo, Thank you for taking the time to give us feedback regarding your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant department leadership teams to ensure the necessary guidelines are in place and reviewed to prevent shortfalls you experienced from occurring in the future. I have addressed your feedback with regards to the dinner offering of our ribs which our Executive Chef is looking into. The room amenities not being replinished has been addressed with our Executive Housekeeper. We do hope you will stay with us again when you are in the Midrand area. Kind Regards Jacques Jordaan General Manager
Vieraskäyttäjä
Majoittunut 7. 2024
Perhe
1.0/5
Lähetetty 28.8.2024
Dreadful - not cheap and like a prison getting in to and out of. Music blaring out at bar area during the day so you have to shout at each other in an empty room. Service was terrible - got our orders wrong 4 times over a 24 hour duration and when food arrived following very long waits it was usually cold indicating that it had been left standing for a while. To top it all off, our son had butter chicken curry with rice and got severe food poisoning. We needed to extend stay to 4pm the following day as he was unable to get out of bed between bouts of vomiting and diarrhoea. We had a flight back to the UK at 6.30pm and he passed out at the airport and needed a wheelchair to the departure gate.
Käännä
William
Majoittunut 9. 2023
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 22.10.2023
Very quiet surroundings. Beautiful structure with an appealing structure.
Käännä
Majoituspaikan vastaus: Good day William,Thank you for taking the time to give us feedback regarding your recent stay with us.We are glad to hear that you enjoyed your stay with us.We do hope that you will come and visit us again when you are in the Midrand area.