Courtyard Dallas Midlothian at Midlothian Conference Center

I almost don’t want to write this review because the employees at the hotel were so nice but the owner needs to take responsibility for the condition of his property. I had a two queen bed room and was on the top floor. The room faced the highway so it was a bit noisy especially in the morning but the air conditioner was so noisy it drowned out the highway noise. The bed was comfortable and the room was clean. The air unit was struggling to keep the air cool and had a mildewy smell. The bathroom was not as clean. There was pink mold in the shower and the curtain had brown slimy mold on the bottom. There are buttons on the curtain for easy removal for cleaning so on the day of “every other day housekeeping” I laid it on the tub edge so it could be seen and be replaced. It apparently wasn’t seen. The tub was dirty with that light brown soap scum that happens. And the tub faucet dripped constantly. Housekeeping just doesn’t exist. I thought the bathroom would at least be vacuumed but thought wrong. The coffee machine was not replenished. It was just a disappointing stay.

Check in was quick and easy and host was friendly and attentive even though she was busy and having to multitask. King room and bathroom were clean, cool and quiet. Housekeeping and morning host were both very friendly. We will stay here again next time we need accommodations in Midlothian.

This hotel did not have poor service… the staff went above and beyond their call of duty! However, the A/C was out for the building and it made for a very inconvenient stay. In addition our fridge in the room was not functioning. I do think the hotel should reimburse us for these inconveniences. We will see whe. I take action later this week.

MUY ACCESIBLE Y FACIL UBICACIÓN. PERSONAL BUENO, CON FACILIDADES CÓMODAS. EL SERVICIO DE LIMPIEZA A LA HABITACIÓN PUEDE MEJORAR. PERO EN GENERAL. TODO BIEN.

The staff members were very courteous and friendly from arrival check-in at the front desk and at the time of check-out. The rooms were very nice and clean. The king room came with a nice pullout sofa. There is an intimate bar area with booths that have a TV screen and the pool area is nice. I will keep this place in mind for the future with family events.

Great stay. I come here for business every week. I love the friendly customer service. They always ask if there is anything I need. Point me to Great restaurants in the area. Rooms are always clean. If I have an issue they fix it immediately. Thanks for everything yall do.