Courtyard Middlebury

When we first came to Middlebury, because of the College, we stayed at this hotel for a few days. The physical facility is pretty nice. However, the staff could be much better. The rooms are standard Courtyard rooms, moderate size and clean. The facility has a small gym, a fire pit in the back, a restaurant, and lots of places to sit and talk both inside and outside. On the other hand, the front desk staff could do a better job. We had an incident in which one of the people in our party had left his key in the room. He had to fight with the man at the front desk to get him back into the room, because the person whose name was on the reservation was busy in a business meeting at the time. After spending some time looking into what happens, I concluded that the situation could have been handled much better. We had tried to get a complimentary upgrade as we are Platinum with Marriott. No matter what we said, the reception staff refused to budge. There were other issues as well. We have long believed that visiting a small town should be a welcoming event, the staff of this hotel undermined that precept.

Because of my timing, this was a really quick trip - only stayed in the hotel for about 12 hours. This ended up costing nearly $350.00 for my daughter and I. Despite the pics, they claim there is no pool. However, you can clearly see the blacked out windows of the pool area, and the sign for the pool simply has a piece of electrical tape poorly placed over it. The room was clean, the shower nice (except gluing the soap and shampoo dispensers to the wall seemed strange). However, the AC was absolutely not operational. I tried to call the front desk and found the phones weren't working, went to front desk and the only person working was having a lengthy discussion with someone about where they could book a room cheaper than this one :/. So, frustrated, went to bed (by this time around 10:30PM as we had to get up early). Fortunately the 3 inches the window could be opened were enough to get a little air in the room, but there was significant road noise bc of this. We don't travel often so totally a really lousy night. We had previously stayed at Middlebury Inn, just down the road and it was a much nicer stay, and slightly less expensive, but was fully booked this time. At checkout the clerk didn't even ask how the stay was - I'm sure he didn't want to hear it!. I absolutely will not stay there again. I'd sleep in my car first. My advice would be to check out the room, if possible, before completing the check in process.

great nice and new

The whole experience was perfect staff was competent and friendly room and facility had everything needed ccovient location clean and modern will definately stay here again when in the area

A very nicely situated for a short visit-across the street from a grocery store and next door to a pharmacy. Many dining options nearby and parking is plentiful and very close to the hotel. Our room was spacious and clean. Only 2 small complaints--the room smelled a bit musty and the windows didn't lock closed. We were on the 2nd floor so that wasn't a huge issue. Overall, a great stay.

It was perfect for the weekend trip getaway.