Blue Chip Casino Hotel and Spa

賭場非常好，酒店服務不錯，很貼心

AVOID THIS PLACE our bed was hard as a rock. Our pillow was hard as rock. When we asked for a luster pillow the lady said they don't have any. She goes to Walmart and buys some because she doesn't like them. The bathroom door we had to push and push and shove to get clothes and make huge noises. Air conditioner was hooled up by a block. Not even a good bar there or restaurant. When I told the front desk of why we were leaving a day early. So I spent money on a second night and I didn't want to stay there so we didn't. She said okay and I said do you want to know why? Like no okay. I told her I'm like okay I go. What are you a robot you can't even say. I'm sorry you didn't like your stay. I didn't ask for anything free. I just wanted an apology. They're horrible there. The people don't care

This combines the review of the two rooms we rented for our family: So this hotel has two sections, a new “tower” section and an old section. If you book through trip .com you will definitely be put in the old section. It’s not bad but not great. The decorating style of the rooms is 1980’s outdated. Every room is a long way from the parking lot. The luggage carts are an even further way from the room. The room is too cold when the AC is blowing, and too hot when it is off. The mini fridge froze everything overnight. The sink did not drain. The bathroom mirror light would not turn on. The bed was comfortable enough and the room was clean - although I prefer newer style hotels that do not have carpet in the room. The light blocking curtains let a lot of light in in the morning. We could hear music through the wall until the wee hours of the morning the first night. The noo-smoking room smelled like cigarette smoke the second day after the room deodorizer faded. The TV only has basic cable channels and does not let you hook up a firestick. The Internet is under 5mbps and some times, like after dinner, it slowed down to less than 1mbps. There is a $15 per day “service fee” on top of what trip .com charges that you find out about when you go to check in. The room seemed to be on the larger side for a cheap hotel. The water pressure is outstanding. The location is really good, a short drive to the beach, the zoo and restaurants. The pool area is quite nice with two hot tubs and lots of kids playing. There is free coffee and soda in the far back left corner of the casino. The casino looked bright and flashy and blinky, but we are not gamblers so we did not check it out except for beverages. All in all, I would stay there again, though I would try to find some way to get in the newer tower section if possible - and Trip .com was a significant discount over every other way to book.

Had a wonderful time in the casino everyone was very friendly. I will have to book a longer stay next time in town.

Had a very amazing time ! Staff was friendly and helpful and the environment was great. Will be visiting again very soon!

I was really disappointed with my experience at Blue Chip Casino. I came expecting a relaxing getaway, but instead dealt with a dirty room, poor service, and a complete lack of accountability from staff. My room had visible dirt and grime, and when I politely brought it up, I was checked out without warning or refund—left three hours from home with no accommodations and no support. As someone who travels often, I’ve never been treated so poorly for simply voicing a concern. I wasn’t being rude—just asking for a clean room, which should be the bare minimum for a hotel, especially one that markets itself as a luxury resort. If you're looking for a clean, comfortable stay and professional service, this is NOT it. Management needs serious retraining on hospitality, and the facilities clearly need a deep cleaning. Would not recommend.