Hotel Beaux Arts, Autograph Collection

When you make a reservation in a hotel that promotes luxury, service and great times for the small amount of USD 1,200 per night breakfast included you expect that you're in for a treat. Stop beleiving that if you come to this hotel. When checking in, the first surprise is that there is nobody available. At the lobby of the building where this sub - hotel Beaux Arts is located, there were at least 30 people in line for checking, so they direct you to the lobby of this hotel within an hotel. Good luck... Nobody there for half an hour. Then the first bomb... The room you pay for it's not available... We have a smaller room and we can't give you refund since you prepaid with Chase sapphire. We don't understand what happened but somebody gave away your room. After digesting those beautiful news we went to our smaller room... Not bad but no mini bar, smelly since last guest or the neighbor smoked tobacco leaving that characteristic smell that doesn't go away, 2 pods for coffee only, two very sad bottles of water, no ice in the ice bucket... Just a plain Marriott for a lot of money. The bathroom is good but only two towels and one for the floor. At least 4 and 2 would work on a bathroom this size. Next morning with our breakfast included we proceed to ask for breakfast. The unapologetic answer from the other side of the phone was... SORRY, WE ARE NOT SERVING ROOM SERVICE BREAKFAST ANY MORE. WE HAVE TOO MANY REQUESTS AND THE FURNACE HAS A PROBLEM. With that, our dreamed breakfast in the suite flew away. Thankfully, there is a Cafe Boulud located in the hotel so we went there for brunch since breakfast was over. Mi next quest is to locate the manager of the hotel to ask him to take care of my breakfast since little by little they have made this stay miserable. To any that reads this, hope you consider some other luxury hotels around and don't loose your peace coming to this. For the price this is an absolute waste. As for the manager, Marriott should really evaluate this hotel and how bad it is run. Never again will set foot here.

Great room

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category: 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort. 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential. 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended. 4. In-Room Offerings: • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience. • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey. 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience. 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury. While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium price charged.