The Alexander Ocean Front Resort

This is my second stay at The Alexander. I love the location and amenities. Lola was very helpful and hospitable at check in. The security guard at the main entrance was friendly and it was nice to have his presence there. The pools are nice and the food served at the pool tiki bar is very good.

Trying to be constructive here this may be a little long wish we’d read more reviews…we stayed in 1506 and wish we hadn’t. • General supplies in kitchen- cooking supplies were VERY sparse even after we asked for and received a cutting board, metal pan for cooking in oven, a spatula and a pot holder. Got one tiny silicone one. Those came very quickly from sending a message through Airbnb - but there were no dish towels or dish rack - how to dry dishes other than w the one paper-towel roll…? The markings on the stove that would tell you which burner you’re turning on and the temperates were gone. Very unsafe. • We had an unfortunate incident that led to one of our travelers having to be transported to the E/R in the middle of the night for a bad stomach bug. She got some treatment and ended being fine but we needed to clean up the mess in the room. We asked repeatedly for a mop and cleaning supplies - started by asking at desk at 4am, at desk at 9:30am and cleaning folks in hallx2. We were willing to pay. we pushed further at 4pm. The solution was to give us a broom and dustpan that looked to be 30 years old. Hello? Can’t clean vomit w a broom. We had some language issues at time - After going to front desk and in nearly in tears - pushing further & we were able to get some disinfectant spray but was told we could only use it for 20 minutes and then it would need to be picked up. • Other issues o WiFi in room w twin beds doesn't work. One of the twin beds was very loud. King bed very noisy - springs? No hand soap in bathrooms - which is key during flu/stomach bug season. o Bath towels- had to bring dirty towels down to front desk and then they’d give us clean but we didn’t get as many as we brought down. Luckily we were headed home the next day. no toilet paper holders in the bathrooms which is a bit gross. o Condition of unit - not sure when the pictures were taken for the air bnb post but they omit the bubbling paint in both bathrooms and spotty finishes, couch has some stains and they were both very uncomfortable, bathroom grout was attrocious. bathroom shower tub wasn’t installed properly and causing the bottom to flex considerably which caused users to slip. Other units appeared to be decorated differently. o Air bnb post also failed to mention construction would be happening directly across from the balcony. Given the price we paid for the room our expectations were a lot higher.

AVOID UNIT 411. We are here for a week. the one star is for the front desk staff who are lovely. We rented unit 411 through airbnb. avoid at all costs. it smells god awful and one bathroom has a serious mold issue. the listing includes a dishwasher and coffee maker but neither are here. we had to go to the front desk for a frying pan which was delivered covered in scratches (teflon). No lids for the pots. No kitchen knife. Just gross all around.