Balfour Miami Beach, a Registry Collection Hotel

Second time staying in this hotel.

Super hôtel! Très belle prestation Chambre propre et spacieuse La localisation est parfaite

除了風格外。沒有什麼值得推薦的。服務 沒熱情。乾淨 一邊偏爛。房間浴室很小。 床邊木頭很容踢到受傷。

1、房子隔音效果太差 2、住3000一晚的房間沒有早餐，需要單點，特別糟糕特別

This hotel had potential, but man did it fall short. The rooms are very nice and spacious and the bar area is super nice. I particularly enjoyed the mojito demo and a pleasant conversation with the barman. The location is also excellent. The 3rd floor is under renovation. The rooms tend to be noisy, from construction, machinery, and music and conversations from the bar, especially if you are above the bar or on the corridor open to the bar area. However, by far my biggest issue with this hotel is the misleading and frankly dishonest advertising of the "free day pass" use of the local Equinox. This is nothing short of a timeshare-level scam. Firstly, I received only one day pass for my 3-night stay, therefore guaranteeing at most a single day of workout. Secondly, when I arrived at the location for my workout, the experience was anything but pleasant. After going through the lengthy check in process, the staff told me, "Ok, enjoy your workout." Then, as I'm walking to the workout area, I hear: "Oh, actually, I forgot. You have to have a meeting with a membership coordinator before you can work out. Is that okay with you?" "It doesn't sound like I have a choice." "It can be as long as you like. 5 seconds or 30 minutes." So I meet the coordinator, shake his hand, say "thank you" and go to my workout. That's what they told me. He then follows me through the gym and becomes confrontational. "Actually this is a thing we're doing with the hotel and you have to meet with me." "Well, that's between you and the hotel. I'm just here for my complimentary workout, why are you wasting my time?" "Well we want to find out whether you're a member and whether you're interested in becoming a member." "I'm not, and I'm not currently interested. I'm here for the gym pass included with my hotel stay. So again, why are you wasting my time?" "I'm sorry, that's not OK. I'm going to ask you to leave the gym now," he states aggressively. He then escorts me out. Are you serious? What kind of impression do you think this leaves on me as a potential customer, and as a guest of the hotel? Is this the typical level or respect for my time and presence I can expect from Equinox gyms? Because if it is, I am pretty much decided right now that I will never set foot in one ever again, especially not the fancy ones typically located near the locations I stay at. Talk about bait and switch, misleading communication, and aggressive sales tactics. No better than a timeshare. Absolutely ridiculous. A bad impression made by a business like that is difficult to ever forget, and sadly, it reflects badly both on the hotel, and Equinox. I've already paid for my hotel, which includes complimentary gym access. I expect to receive that, and not to be forced to pay again with my time by being forced to sit through a membership sales pitch.

William at guest services was AMAZING. SO friendly and helpful. Always smiling, offering suggestions. Just genuinely such a kind, professional young man. The hotel had some really cool aspects to it. The elevator is so cool, the outdoor area is beautiful!!! I don’t know why the foyer to the newer sides has such a STRONG pet odor? But it’s really bad. They’ve tried to cover it up, but please ya’ll get some ozone machines in there! The elevator in the newer area also smells REALLY bad. Pool area is as nice, but the size of the pool means it was actually VERY WARM, not refreshing at all. It was pretty, but HOT. The upgraded room we got was nice. Lack of lighting made it hard to see at night when trying to find things in luggage. However we couldn’t figure out how to turn off a light in the bathroom that bothered my husband all night. I slept fine. Room was clean. Door did not seal properly, so noise was definitely an issue, and it made me concerned about rodents and bugs being able to get through the cracks. I really enjoy supporting boutique hotels if possible, I’d give this one a 4/10 overall. But William’s service 10/10.