The Ritz-Carlton South Beach

環境非常好，地理位置優越，處於南海灘中心，向南是熱情似火的酒吧步行街，熱鬧非凡，向北就是優雅豪華的遊艇豪宅，而美麗的沙灘一直在酒店邊上向南北兩側無盡的延續着，美麗的大海伴隨左右。服務員都是那麼熱情，專業，如果美中不足，可能住慣了大房子，這裏房間略小，下次要定個大的房間，但是衞生間很大，非常好。酒店歷史悠久，只是部分設施較陳舊。推薦Joe's Stone Crab，專門吃石蟹腿的店子，環境，服務，味道，檔次，都沒得説，價格較貴，人均至少100美金，但是值得。中餐推薦四川魚館，可以在地圖搜一下位置，還比較正。

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

One of the affordable ritz carlton but it seems that the hotel is a little bit outdated. Great location tho

半夜，火警拉響，使得我們一夜沒睡！早上退房時，服務員居然怎麼回事？

房間還行，位置也可以，入住按金比較多，一直沒見退，也不知道什麼時候退？ 服務：也説不上怎麼樣，每天小心小心地

Very expensive