Viajero Cdmx Centro Hostel

10天房間完全沒網絡，不換房，不退費，線前台，前台説不保證WiFi ，還要我不滿意的話第二天找經理談，任何事情都不負責任，永遠要住客負責任。

AGreat location, cool place which looks like a restaurant at the ground floor. 2 small swimming pools but no kitchen, so can’t cook. Nice people around. Beach gym at 5 minutes of walking.

Rating: 0/5 – Extremely Disappointing I had a terrible experience at this property. It was nothing like what was described. It seems that either the staff or others may be posting false or misleading reviews. My stay was plagued with numerous issues that made it an overall awful experience: Poor Condition and Maintenance: The bathroom shower had poor drainage, and the tile flooring was uneven. The dorm I was first assigned had an uncomfortable and too-small bed. The second bed was slightly better, but the wall was stained and punctured, making it uninviting. The electrical outlet and in-room light didn’t work, adding to frustration. The facility itself was filthy, unsanitary, and unsafe. Customer Service Issues: While the staff in the cantina were pleasant, the front desk staff left much to be desired. They appeared overly focused on money and lacked flexibility with their policies. For example, I was charged to rent a towel, and they required a deposit. I was 5 pesos short, and despite asking for leniency(they didn't accept cards, it had to be pesos), the staff refused to accommodate me. If it was a rental and I would get the money back after returning the towel, why not accommodate a paying guest? This lack of understanding and poor customer service was frustrating. Noise and Lack of Consideration: Around 9-10 PM, the noise levels became unbearable as the activities were held right outside my dorm. The dorm was in the main corridor, so the noise echoed directly into the room. It was disruptive and continued for several hours until “quiet hours” began. While I tried to drown it out with headphones, it was still inconvenient. Safety Concerns: The overall state of the facility raised serious safety concerns. The cleanliness and maintenance were poor, and the location did not seem secure. Overall, this experience was highly disappointing. I would not recommend this property to anyone. The conditions, poor customer service, and lack of attention to guest needs were unacceptable. I will not be returning. As previous guests have mentioned, be cautious of your arrival time because the property can be difficult to find and is not located in the most desirable area.

Rude and disrespectful also threatening dangerous

it was easy access

People are social and friendly