Casa Pepe

Casa Pepe Boutique Hostel is undoubtedly one of the best-designed and most aesthetically pleasing hostels I’ve stayed at. It offers a fantastic location, great amenities, and engaging activities. However, the staff, particularly the front desk team and supervisor, marred my experience. From the moment I arrived, I was struck by the modern and stylish design of the hostel. The dorm rooms were comfortable and well-maintained and featured a charming Juliette balcony that added a touch of fresh air and natural light—perfect for unwinding after a day out. The dorm was street-facing; I advise earplugs if you have noise sensitivity. The property is well-located, and there are ample networking opportunities with a more professional, mature crowd of guests, making it a great place to meet new people. On top of that, the activities and amenities, such as the rooftop bar and mezcal tasting, were excellent. However, things quickly took a turn when it came to the staff. I arrived two hours early and asked if I could check-in, but the front desk staff was unwilling to accommodate me, citing that the room wasn’t ready. I could see that several staff members were around chatting, but none were focused on assisting me as a guest. I decided to wait and went up to the rooftop to grab a bite to eat. Unfortunately, the bartender was inattentive, and after waiting for a while, I napped at the table. This wasn’t a great first impression of the hospitality. Eventually, at 3 pm, I returned to check in, but the staff insisted the room wasn’t ready. At this point, I expressed frustration and requested a refund, prompting the front desk to call the supervisor. Instead of addressing my concerns, the supervisor and the front desk staff recorded an unrelated video about my experience in Mexico despite my simply asking to get checked in. They spent more time filming the video and rewarding a staff member with a complimentary drink and an upgraded room for participating, all while I was still waiting. It was baffling. I finally got to my room and noticed it had been ready. I had walked the halls earlier and saw that the cleaning staff had already completed cleaning other rooms, including mine. The front desk had lied about the room’s availability, which seemed to be a recurring theme at this hostel. I had encountered this dishonesty elsewhere in Mexico, where staff members often lied about room availability even when rooms were prepared. To make matters worse, the co-working space wasn’t as accessible as advertised. When I went downstairs early in the morning to work, I found the evening staff had occupied the space. The room, which had a TV, small table, and game area, also had a bed set up, which made it uncomfortable to use. Adding to the disappointment, the staff had a child with them. Initially, I was impressed that this property provided lodging for its staff, but I was dismayed because I felt like I was intruding on a paid amenity. When I asked for coffee, I was mad

I was given no information or details on arrival other than the bed I was given which seemed dirty and had another person’s name still written, had to ask about everything along the line, felt like they were in a rush but no one was waiting, the evening waiter is also a bit rude, the place is really clean but I would not stay in a shared room in this place, on Friday morning they had music really loud on the front desk since like 6am, they had no information that this was a VIP Access Hotel with ******* so if you are a gold member just be aware there do not provide this.

muy bonito