Fairfield Inn & Suites New Orleans Metairie

Great location and friendly staff. Room condition is great, too.

staff was very professional, nice, and informative. rooms were very spacious and clean. breakfast was nice.

The property and the room were nice, they were clean as I wiped down with a lysol wipe. The problem was that we did not have internet all week. I brought it ti the attention of the front desk and they didn't really care. Then we asked for our room to be refreshed on Monday and Wednesday, but they claim, I had a do not disturb sign on the door, which is a lie. Then the breakfast was awful. The coffee was bitter, white sausage patties each day, no variety of bagels or bread. We had to go out to get coffee and other food. Not staying here again, too many other choices.

We ran into reservation issues the day of arrival, I called the front desk in a panic and spoke with Joseph. He was so professional and extremely helpful. He went above and beyond to assist me. We will definitely be back. Thanks again Joseph!!

Nice hotel for business travelers but the service is poor. When I got to my room, there was a note on the door, along with every door, stating that due to unforeseen circumstances, Jefferson Parish locations are in effect for "Saltwater intrusion issue". Residents/Guests should not drink water from any faucets, boiling or disinfecting is it not advised. We have plenty of bottled water for all our guests for use, so please feel free to take a reasonable amount. I stopped by the front desk and asked if it was ok to grab a bottle of water from the fridge, the lady at the desk said for $3.50. I said, not according to the paper on my door! She said the free water is gone. That is the water for sale. I said you need to take all the notes off every door then. Just an hour before when I was checking in, I saw what appeared to be the manager and 2 guys bringing in cases of water. I told her, being a Bonvoy Platinum Elite member, I’m always giving 2 bottles of water and some snacks which I usually turn down but she didn’t extend me the offer. This type of service is not what I usually experience with Marriott Hotels.

We stayed here due to proximity to the airport, free parking and breakfast. Staff was very nice, room was acceptable. It is an overnight experience and we walked up the street to have dinner at Outback. Bit pricey but it was fine.

The staff in general are very unfriendly and not well trained. The basic courtesy rules of welcoming a guest to the hotel, greeting a guest or responding back when you say "Good Morning" or "Good Night" are not observed. The breakfast area attendant was so determined to shut the breakfast area at exactly 9:00 am that just picked up the food while I was serving a waffle. I did not feel that my 4 night stay was welcomed and I will not be back. There is a Hilton next door that will welcome my business. A very bad experience. Not an example of southern hospitality. I blame this on the upper management and lack of training of their staff. By the way . The only employees that smiled and had good manners were the housekeeping that greeted me as I walked on the hallways.

Staff is unfriendly and not very accommodating. 1-Was given a handicapped room (even though that was not what was reserved) next to a VERY loud family (walls are paper thin! Like we might as well have been sharing a room with this family) The front desk staff would not even attempt to try to find us a different room. Numerous employees claimed there were “no available rooms” (and wanted to make that fact known by showing us a huge stack of room keys-the issue with this tactic is those people had not checked in yet so they could have easily gave us one of those rooms since I was actually physically there! Oh & the app also showed rooms available so I don’t know what the issue was except they just didn’t want to be helpful) 2-breakfast is clearly stated to end at 9am. That is fine, but don’t have an employee rudely yelling to everyone at 8:52 that “breakfast is over!” And at 8:57 telling us we can’t have any juice because “breakfast is over & I’m shutting it down!” Like what is going to happen if you shut it down at 9:03 other than you might have happier guests??! This hotel is clean and looks somewhat new, but the employees really need to work on flexibility and maybe trying to be a little nicer to their customers. Being accommodating and helpful goes a long way these days.

Jonquil was the front desk clerk. She proved excellent service and was extremely patient with my multiple questions before I arrived. This is my first time in New Orleans and the hospitality was a 5 star ⭐️ ⭐️ ⭐️⭐️⭐️ I’ll definitely come back to the fair field inn for a girls trip next year 🥳 I forgot to say how clean it was. The room was clean. It also had a clean pool and clean gym.