Loved our stay here. We just stayed a night before hiking to Ushguli. The person at reception was so friendly and helpful. We helped us arrange a driver and store our luggage while we hiked. The breakfast buffet was very nice. Room was clean and bathroom had nice hot water.
Käännä
Sagi
Majoittunut 10. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 30.11.2024
Great location, beautiful view, very nice staff,
Käännä
Majoituspaikan vastaus: Dear Sagi, Thank you for your kind words! We're thrilled to hear that you enjoyed Chalet Mestia's prime location, stunning views, and the hospitality of our team. Your satisfaction is our top priority, and it's wonderful to know we could contribute to your memorable experience in Mestia. We hope to welcome you back soon for another great stay!Warm regards,
Verified traveler
Majoittunut 8. 2024
Muu
1.0/5
Lähetetty 17.9.2024
Don't go there!
Chalet Mestia was the biggest disappointment on our trip to Georgia. We paid over USD 100 per room per night. Better accommodation can be found in Mestia for around USD 30. We were shocked when we saw the old and spartan room in Chalet Mestia - when we booked we were deceived by the nice photos. A complete rip-off! Unfortunately we were unable to cancel. The bad initial impression was confirmed. No room cleaning, catastrophic breakfast, not even an emergency light in the hallway when there was a power outage - the list of embarrassments is almost endless. We slept very badly because the bed was of poor quality and the house is extremely thin, so you can hear every movement of your neighbors. We were glad when we could leave and strongly recommend avoiding this accommodation!
Käännä
Majoituspaikan vastaus: Dear Anonymous, Thank you for sharing your feedback. We are truly sorry that your experience at Chalet Mestia did not meet your expectations. Your concerns are important to us, and we appreciate you bringing them to our attention.We apologize if the room and amenities did not match what you had anticipated from the photos. We will be reviewing and updating the images to ensure they accurately reflect the property. Regarding the price, we aim to provide value based on our offerings and location, but we will reassess our pricing structure in response to your concerns.We are also sorry to hear about the issues with cleanliness, breakfast, and noise disturbances. These are areas we are actively working on improving, and we will take your feedback seriously to address these shortcomings, including investigating the condition of the bed and the emergency lighting situation.We appreciate your feedback, as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a much better stay.
Ben
Majoittunut 6. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 5.7.2024
Beautiful hotel
Great place with great service
Käännä
Majoituspaikan vastaus: Dear Ben,Thank you for leaving a review. At Chalet Mestia. We continuously strive to serve you better. We are glad that the team has managed to meet your needs for accommodation. Looking forward to serving you in the future! Best Wishes,Chalet Mestia
Obaid
Majoittunut 6. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 1.7.2024
Pleasant
It's close to the restaurants and market,i parked my car just infront of the hotel.
There is no elevator,i was in the second floor but the receptionist Mano helped me with the luggage,he is very kind and helpful.
The breakfast was good and the ladies working there were very sweet and kind.
Käännä
Majoituspaikan vastaus: Dear Obaid,Thank you for leaving a review. At Chalet Mestia. We continuously strive to serve you better. We are glad that the team has managed to meet your needs for accommodation. Looking forward to serving you in the future! Best Wishes,Chalet Mestia
Devin
Majoittunut 7. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 15.8.2024
Staff was amazing. Hotel its self was perfectly located with a terrific view. The breakfast was good, and the restaurant in the hotel was as well. The only negative is that the wifi was terrible, hence my deduction of a star. Everything else was honestly great, but if you want good wifi, this isn’t the place for you.
Käännä
Majoituspaikan vastaus: Dear Devin, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you enjoyed our location, the views, and had a positive experience with our staff and restaurant. It’s wonderful to know that these aspects contributed to your overall satisfaction.We sincerely apologize for the inconvenience with the WiFi. We understand how important connectivity is for our guests, and we are actively working to improve this aspect of our service. Your feedback helps us identify areas that need attention, and we will make it a priority.We hope to welcome you back soon for an even better stay with improved WiFi!Best Wishes
ErkanByrktr
Majoittunut 6. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 8.7.2024
Make sure what you are looking for before selecting this hotel. This is not one of the luxuries hotels but it is coxy, simple, clean and very central hotel to access to the stores, restaurants and town stores. No A/C is available. Therefore, if your room looks to the west, your room will be very hot during Summer. We found out lobby personnel are very friendly buddy. Yes, there is no daily cleaning and housekeeping.
Käännä
Vieraskäyttäjä
Majoittunut 5. 2024
Pariskunnat
2.0/5
Lähetetty 28.6.2024
No dayly cleaning or change og towels, slightly smelly bathroom, hairdryer not working. No appropriate information about suitable trekking routes. Just tried to sell driver, which we had no need for having our own 4WD. Uncharming hotel decor and disappointing view from balcony. Quite expensive, I would recommend to go elsewhere.
Käännä
Vika Z
Majoittunut 1. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 26.2.2024
The hotel is located in the centre of Mestia and is very cozy, with comfortable rooms. The staff is super helpful and very friendly. The hotel has a nice restaurant with variety of delicious food. We were a group of friends visiting Svaneti for the first time, thank you for an amazing experience and unforgettable moments, definitely gonna come back to your place! Good luck