La Quinta Inn & Suites by Wyndham Phoenix Mesa West

方便，周邊很多中國商店

On this trip my sister and I requested a room for people with disabilities. Unlike our stay the previous March, we weren't entirely happy with the experience. While the standard amenities were still top-notch, the provisions for handicapped adults were not. Even though our room and parking were close to a hotel entrance, they weren't convenient to the lobby (the breakfast room) or the ice machine. Further, the outer door had to be pulled open and held, so it wouldn't have worked for a solo traveller with a walker or wheelchair. But the greatest inconvenience was the bathroom. There was NO COUNTER SPACE for toiletries and makeup, just a small, narrow shelf above the sink. Also lacking were hooks to hang clothing on. To the good, there were plenty of grab-bars in the tub/shower and the tub floor was textured for a better grip. I think that this La Quinta is still a good value, but I won't be requesting a room for a disabled person again due to the downsides described here.

Dear ******* Customer Support, I am writing to formally file a complaint regarding my recent experience with La Quinta Inn & Suites Mesa West, booked through your platform. I feel strongly that the handling of my reservation and the lack of crucial information on your site resulted in a financial loss and an unacceptable customer experience. On May 25th, I booked a prepaid room at this property through *******. One of the main reasons I chose this hotel was because, unlike other listings, there was no mention of a required security deposit on the booking page. I specifically filtered for hotels that did not have additional fees or deposits clearly stated, as I would not have been able to pay an extra charge upon arrival. However, when I arrived to check in, the front desk staff demanded a $75 deposit. I explained to the employee that not only had I stayed at this hotel before without a deposit being required, but also that this charge was not disclosed anywhere on the ******* listing. I tried to reason with her, but she was unhelpful, dismissive, and unwilling to escalate the issue to a supervisor. She refused to assist with canceling the reservation or provide any means of recourse—essentially leaving me stranded without accommodation or a refund. This experience was extremely frustrating, especially considering that the miscommunication originated between your platform and your hotel partner—not from any action or oversight on my part. Im expecting resolution.